Retail Bureau Manager – Lead FX Team & Customer Experience

Eurochange; West Kirby; On-site; GBP 16,000 - 23,000; Full time

Benefits offered by this job

Travel money discount

Holiday entitlement 28 days

High street discounts

Virtual GP access

Cycle to work

Job summary

Eurochange is seeking a Retail Bureau Manager to lead a small team at the Liverpool location. You’ll drive revenue through excellent service, coach staff, and manage branch operations, ensuring AML/KYC compliance and high standards across daily activities.

You will promote our travel-money services, resolve customer queries promptly, and use KPI insights to push improvements while supporting regional colleagues and the wider business.

Responsibilities

• Own the performance of your branch, driving revenue and profitability through excellent customer service and strong sales strategies
• Inspire and coach your team to deliver personalised, engaging experiences for every customer
• Build lasting relationships with customers, understanding their travel needs and matching them with the right products
• Actively promote our full range of services to help customers make their travel money experience better, simpler, and more convenient
• Act as the first point of contact for customer queries and complaints, resolving them quickly and professionally
• Lead by example in delivering our eurochange sales framework and maintaining our high standards
• Ensure full compliance with AML, KYC, and company procedures, upholding our reputation for integrity and trust
• Conduct regular cash reconciliations and audits to manage risk and minimise losses
• Analyse branch KPIs and performance data to identify opportunities for improvement
• Train and mentor your team to grow their skills, confidence, and careers
• Manage operational excellence by keeping your branch organised, secure, and compliant with all regulations
• Collaborate with peers, Regional Managers, and Support Centre teams to share insights and drive success across the wider business
• Proactively seek opportunities to innovate and improve processes that enhance the customer experience

Job description

Eurochange is seeking a Retail Bureau Manager to lead a small team at the Liverpool location. You’ll drive revenue through excellent service, coach staff, and manage branch operations, ensuring AML/KYC compliance and high standards across daily activities.

You will promote our travel-money services, resolve customer queries promptly, and use KPI insights to push improvements while supporting regional colleagues and the wider business.