Retail Bureau Manager: Lead & Elevate Customer Experience

eurochange; Belfast City District; Vor Ort; GBP 30.000 - 42.000; Vollzeit

Benefits dieser Stelle

Colleague Rate on Travel Money

28 days holiday (inclusive of bank hol

High Street Discounts

Free 24/7 Virtual GP service for you

Cycle to Work Scheme

Employee Wellbeing & Financial Support

Employee Assistance Programme

Wagestream

Recognition Awards

Additional holiday entitlement after 1

Life Assurance

Zusammenfassung

eurochange in Belfast is seeking a Retail Bureau Manager to lead the Ann Street branch. You will drive revenue, deliver memorable customer experiences, and ensure AML/KYC compliance in a fast-paced retail FX environment.

Lead a small team, coach staff, manage shifts, and promote our services while maintaining high standards of integrity and customer care. 38 hours per week with a focus on service excellence and performance.

Qualifikationen

• Experience leading retail teams in a customer-focused, sales-driven environment.
• Proven ability to meet and exceed sales targets while maintaining high service standards.
• Strong interpersonal and coaching skills with a focus on staff development.

Aufgaben

• Own the performance of your branch, driving revenue and profitability through excellent customer service and strong sales strategies
• Inspire and coach your team to deliver personalised, engaging experiences for every customer
• Build lasting relationships with customers, understanding their travel needs and matching them with the right products
• Actively promote our full range of services to help customers make their travel money experience better, simpler, and more convenient
• Act as the first point of contact for customer queries and complaints, resolving them quickly and professionally
• Lead by example in delivering our eurochange sales framework and maintaining our high standards
• Ensure full compliance with AML, KYC, and company procedures, upholding our reputation for integrity and trust
• Conduct regular cash reconciliations and audits to manage risk and minimise losses
• Analyse branch KPIs and performance data to identify opportunities for improvement
• Train and mentor your team to grow their skills, confidence, and careers
• Manage operational excellence by keeping your branch organised, secure, and compliant with all regulations
• Collaborate with peers, Regional Managers, and Support Centre teams to share insights and drive success across the wider business
• Proactively seek opportunities to innovate and improve processes that enhance the customer experience.

Kenntnisse

Retail leadership

Sales target achievement

Customer service

Team coaching

Compliance

Jobbeschreibung

eurochange in Belfast is seeking a Retail Bureau Manager to lead the Ann Street branch. You will drive revenue, deliver memorable customer experiences, and ensure AML/KYC compliance in a fast-paced retail FX environment.

Lead a small team, coach staff, manage shifts, and promote our services while maintaining high standards of integrity and customer care. 38 hours per week with a focus on service excellence and performance.