Retail Bureau Manager

Eurochange Ltd; Liverpool; On-site; GBP 36,000 - 54,000; Full time

Benefits offered by this job

28 days holiday

High Street Discounts

Free 24/7 Virtual GP service

Cycle to Work Scheme

Life Assurance

Wagestream – access earned wages

Job summary

eurochange Ltd invites applications for a Retail Bureau Manager in Liverpool. You will lead a small team within a busy retail FX environment, driving revenue while delivering exceptional customer service. The role emphasizes performance, compliance, and continuous improvement, with shift-based duties across a Monday-Sunday pattern.

Join a market-leading travel money provider, empower your team, and enhance customer experiences while upholding the company’s values and standards.

Qualifications

• Proven leadership experience in retail, banking or financial services
• Strong sales mindset with ability to drive revenue
• Excellent communication and coaching skills

Responsibilities

• Own the performance of your branch, driving revenue and profitability through excellent customer service and sales strategies
• Inspire and coach your team to deliver personalised experiences for every customer
• Build lasting relationships with customers, understanding travel needs and matching products
• Promote the full range of eurochange services to simplify customers’ travel money experiences
• Lead by example in delivering eurochange sales framework and AML/KYC compliance

Job description

Retail Bureau Manager (Store Manager)

Hours: 38 hours p/w
Location/s:Liverpool - Clayton Square Shopping Centre, L1 1QR
Responsible for: A small team of Retail Colleagues.
Shift Pattern: Monday to Sunday, shift based

Lead the Way as a Retail Bureau Manager

Are you a natural leader who thrives in a fast-paced, customer-focused environment? Do you have a passion for retail, financial services, and driving performance? At eurochange, our Bureau Managers don't just manage branches - they inspire, empower, and set the standard for delivering exceptional service.

As a Bureau Manager, you'll be at the heart of our retail FX business, leading your team to success with outstanding leadership, commercial acumen, and a commitment to making every customer’s experience seamless and memorable. From hitting sales targets and ensuring compliance to building a motivated, high-performing team, you'll play a key role in bringing our purpose to life.

What you'll be doing on a day-to-day basis...

• Own the performance of your branch, driving revenue and profitability through excellent customer service and strong sales strategies
• Inspire and coach your team to deliver personalised, engaging experiences for every customer
• Build lasting relationships with customers, understanding their travel needs and matching them with the right products
• Actively promote our full range of services to help customers make their travel money experience better, simpler, and more convenient
• Act as the first point of contact for customer queries and complaints, resolving them quickly and professionally
• Lead by example in delivering our eurochange sales framework and maintaining our high standards
• Ensure full compliance with AML, KYC, and company procedures, upholding our reputation for integrity and trust
• Conduct regular cash reconciliations and audits to manage risk and minimise losses
• Analyse branch KPIs and performance data to identify opportunities for improvement
• Train and mentor your team to grow their skills, confidence, and careers
• Manage operational excellence by keeping your branch organised, secure, and compliant with all regulations
• Collaborate with peers, Regional Managers, and Support Centre teams to share insights and drive success across the wider business
• Proactively seek opportunities to innovate and improve processes that enhance the customer experience.

Our Leadership Behaviours

As a Bureau Manager, you'll be expected to:

• Lead by example, embodying eurochange's values in every interaction
• Communicate clearly and confidently, ensuring your team knows what’s expected and feels supported
• Empower your team to make decisions, solve problems, and take ownership of their performance
• Recognise and celebrate success, motivating your team to achieve and exceed their targets
• Demonstrate resilience and adaptability in a fast-paced retail environment
• Foster a positive, inclusive workplace where everyone feels valued and can thrive
• Give and receive feedback openly and constructively, always looking for ways to improve
• Stay commercially aware, understanding how your decisions impact the branch and the wider business

The Stand-Out Qualities to Be Part of #Teameurochange

• Proven experience leading teams in a retail, banking, or financial services environment
• A commercial mindset with a track record of meeting and exceeding sales targets
• Strong leadership skills with the ability to motivate, coach, and develop others
• Financial acumen, including managing budgets, cash handling, and risk controls
• Knowledge of AML, KYC, and financial compliance standards
• A passion for customer service and relationship building
• Excellent communication, problem-solving, and organisational skills

Our Perks Are Out of This World!

• Colleague Rate on Travel Money
• 28 days holiday (inclusive of bank holidays)
• High Street Discounts
• Free 24/7 Virtual GP service for you and your family
• Cycle to Work Scheme
• Employee Wellbeing & Financial Support through Retail Trust
• Employee Assistance Programme - because you matter!
• Wagestream - access your earned wages when you need it
• Recognition Awards for outstanding service
• Additional holiday entitlement after 1 year
• Life Assurance
• …and much more!

Our Vision

To be the UK’s go-to travel money provider, adding value to every customer’s journey.

Our Purpose

Foreign exchange… but better, simpler & more convenient. We’re the trusted inspirational experts.

Our Values

We Strive | We Trust | We’re Aspirational | We’re Responsible | We’re Sincere