Retail Bureau Manager

Eurochange; Harlow; On-site; GBP 21,000 - 24,000; Part time

Benefits offered by this job

Colleague Rate on Travel Money

28 days holiday (inclusive of bank hol

High Street Discounts

Free 24/7 Virtual GP service for you

Cycle to Work Scheme

Employee Wellbeing & Financial Support

Employee Assistance Programme

Wagestream

Recognition Awards

Life Assurance

Job summary

Eurochange in Harlow is seeking a Retail Bureau Manager to lead a small team and run a busy branch with 30 hours per week. You will own branch performance, drive revenue through excellent service, and ensure compliance with AML and KYC while delivering the eurochange sales framework.

This role requires strong leadership, a commercial mindset, and a passion for customer experience. You’ll coach colleagues, manage cash and risk, and collaborate with regional teams to lift KPIs and grow the

Qualifications

• Proven experience leading teams in retail or financial services.
• Commercial mindset with a track record of meeting/exceeding sales targets.
• Strong leadership, coaching and development skills.
• Financial acumen including budgets, cash handling and risk controls.
• Knowledge of AML and KYC standards.
• Passion for customer service and relationship building.
• Excellent communication, problem-solving and organisational abilities.

Responsibilities

• Own the performance of your branch, driving revenue and profitability through service and sales strategies.
• Inspire and coach your team to deliver personalised customer experiences.
• Build relationships with customers, understanding travel needs and matching products.
• Promote our full range of services to enhance the travel money experience.
• Act as the first point of contact for queries and complaints, resolving them promptly.
• Lead by example in delivering eurochange's sales framework and high standards.
• Ensure AML, KYC and procedures compliance and manage cash/reconciliations.
• Analyse branch KPIs and data to identify improvement opportunities.
• Train and mentor your team to grow skills and careers.

Skills

Team leadership

Sales targeting

Customer service

Job description

Retail Bureau Manager (Store Manager)

Hours: 30h Location/s: CM20 1XW Responsible for: A small team of Retail Colleagues. Shift Pattern: Mon - Sun

Lead the Way as a Retail Bureau Manager

Are you a natural leader who thrives in a fast-paced, customer-focused environment? Do you have a passion for retail, financial services, and driving performance? At eurochange, our Bureau Managers don't just manage branches - they inspire, empower, and set the standard for delivering exceptional service.

As a Bureau Manager, you'll be at the heart of our retail FX business, leading your team to success with outstanding leadership, commercial acumen, and a commitment to making every customer's experience seamless and memorable. From hitting sales targets and ensuring compliance to building a motivated, high-performing team, you'll play a key role in bringing our purpose to life.

What you'll be doing on a day-to-day basis

• Own the performance of your branch, driving revenue and profitability through excellent customer service and strong sales strategies
• Inspire and coach your team to deliver personalised, engaging experiences for every customer
• Build lasting relationships with customers, understanding their travel needs and matching them with the right products
• Actively promote our full range of services to help customers make their travel money experience better, simpler, and more convenient
• Act as the first point of contact for customer queries and complaints, resolving them quickly and professionally
• Lead by example in delivering our eurochange sales framework and maintaining our high standards
• Ensure full compliance with AML, KYC, and company procedures, upholding our reputation for integrity and trust
• Conduct regular cash reconciliations and audits to manage risk and minimise losses
• Analyse branch KPIs and performance data to identify opportunities for improvement
• Train and mentor your team to grow their skills, confidence, and careers
• Manage operational excellence by keeping your branch organised, secure, and compliant with all regulations
• Collaborate with peers, Regional Managers, and Support Centre teams to share insights and drive success across the wider business
• Proactively seek opportunities to innovate and improve processes that enhance the customer experience.

Our Leadership Behaviours

• Lead by example, embodying eurochange's values in every interaction
• Communicate clearly and confidently, ensuring your team knows what's expected and feels supported
• Empower your team to make decisions, solve problems, and take ownership of their performance
• Recognise and celebrate success, motivating your team to achieve and exceed their targets
• Demonstrate resilience and adaptability in a fast-paced retail environment
• Foster a positive, inclusive workplace where everyone feels valued and can thrive
• Give and receive feedback openly and constructively, always looking for ways to improve
• Stay commercially aware, understanding how your decisions impact the branch and the wider business

The Stand-Out Qualities to Be Part of #Teameurochange

• Proven experience leading teams in a retail, banking, or financial services environment
• A commercial mindset with a track record of meeting and exceeding sales targets
• Strong leadership skills with the ability to motivate, coach, and develop others
• Financial acumen, including managing budgets, cash handling, and risk controls
• Knowledge of AML, KYC, and financial compliance standards
• A passion for customer service and relationship building
• Excellent communication, problem-solving, and organisational skills

Our Perks Are Out of This World!

• Colleague Rate on Travel Money
• 28 days holiday (inclusive of bank holidays)
• High Street Discounts
• Free 24/7 Virtual GP service for you and your family
• Cycle to Work Scheme
• Employee Wellbeing & Financial Support through Retail Trust
• Employee Assistance Programme - because you matter!
• Wagestream - access your earned wages when you need it
• Recognition Awards for outstanding service
• Additional holiday entitlement after 1 year
• Life Assurance
• ...and much more!

Our Vision

To be the UK's go-to travel money provider, adding value to every customer's journey.

Our Purpose

Foreign exchange... but better, simpler & more convenient. We're the trusted inspirational experts.

Our Values

We Strive | We Trust | We're Aspirational | We're Responsible | We're Sincere

Retail Bureau Manager Harlow, Essex, United Kingdom CM20 1XW £14per hour Permanent - Part-time Posted today Closing date: 06/11/2026 Job reference: DG1692680HarRBM