Retail Banking Customer Experience Advisor (Branch)

Banco Santander SA; Greater London; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

Pension scheme

Private healthcare

Life assurance

Employee share plans

Discounts on Santander products

Wellbeing programs

Job summary

Santander UK at Clapham Junction Branch is seeking a Customer Experience Advisor to join a branch-based team. You will handle in-branch and phone queries, assist with day-to-day transactions, protect customers from fraud, and promote banking services. The role offers 35 hours per week on a rota basis, Monday to Saturday, 8am–6pm.

You'll build customer relationships, learn products, and identify ways to improve the customer experience, supported by a collaborative, multi-skilled team culture.

Qualifications

• Proven ability to deliver outstanding customer service either from a face to face or a telephony background.
• The ability to communicate effectively with customers to truly understand their needs.
• A real desire to go above-and-beyond for customers.
• Effective team working skills with a flexible, can-do approach to work.
• Openness to a broad range of activities even if outside of standard expectations.

Responsibilities

• Acting as the first point of contact for customers in branch or over the phone.
• Assisting with day-to-day transactions, queries and servicing.
• Answering customer calls into our contact centre.
• Building relationships and finding solutions.
• Developing your knowledge of services and products to help our customers.
• Identifying new ways to improve the customer experience.

Skills

Customer service

Communication

Customer focus

Teamwork

Adaptability

Job description

Santander UK at Clapham Junction Branch is seeking a Customer Experience Advisor to join a branch-based team. You will handle in-branch and phone queries, assist with day-to-day transactions, protect customers from fraud, and promote banking services. The role offers 35 hours per week on a rota basis, Monday to Saturday, 8am–6pm.

You'll build customer relationships, learn products, and identify ways to improve the customer experience, supported by a collaborative, multi-skilled team culture.