In-Branch Customer Experience Advisor – Retail Banking

Santander Bank; City of Westminster; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Flexible benefit allowance

Pension contribution

25 days annual leave

Voluntary healthcare

Job summary

Santander Bank is seeking a Customer Experience Advisor for our Clapham Junction branch. You will handle in-branch and phone interactions, process transactions, assist customers with technology, and help protect customers against fraud. The role emphasizes flexible, multi-skilled tasks and a service-driven team environment.

With a 35-hour week on a rota basis, you’ll join a busy branch that prioritizes customer care, collaboration, and ongoing personal development in a modern banking setting.

Qualifications

• Proven ability to deliver outstanding customer service in branch or telephony settings.
• Strong communication skills to understand customer needs and explain solutions.
• Ability to work within a multi-skilled, flexible team.
• Willingness to handle a broad range of activities beyond core tasks.

Responsibilities

• Be the first point of contact for customers in branch or by phone.
• Assist with day-to-day transactions and servicing.
• Answer customer calls into our contact centre.
• Build relationships and identify customer solutions.
• Develop knowledge of Santander services to assist customers.

Skills

Customer service

Communication

Teamwork

Problem solving

Flexibility

Job description

Santander Bank is seeking a Customer Experience Advisor for our Clapham Junction branch. You will handle in-branch and phone interactions, process transactions, assist customers with technology, and help protect customers against fraud. The role emphasizes flexible, multi-skilled tasks and a service-driven team environment.

With a 35-hour week on a rota basis, you’ll join a busy branch that prioritizes customer care, collaboration, and ongoing personal development in a modern banking setting.