Retail Associate — Elevate Customer Experience & Sales

New Balance Athletic Shoes (UK) Limited; Wembley; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Competitive pay

Retail bonus

Career development

Staff discount

Uniform package

European projects

Inclusive environment

Job summary

New Balance is seeking associates for our Wembley store who can engage, excite, educate and entertain customers from the moment they walk through the door. You will drive sales while upholding brand standards and delivering exceptional service in a fast-paced retail environment.

We offer competitive compensation, a rewarding bonus scheme, excellent development opportunities and generous staff discounts across our European locations.

Qualifications

• Team-oriented approach with strong customer focus.
• Ability to demonstrate excellent customer service skills.
• Strong communication with customers and colleagues.
• Willingness to learn and adapt in a retail environment.
• Flexibility to work weekends and holidays.

Responsibilities

• Achieve personal KPIs and contribute to store performance.
• Deliver total customer satisfaction from entry to exit.
• Maintain store standards following company guidelines.
• Adhere to company policies and procedures.
• Ensure health, safety, and environmental standards.
• Perform other duties as required by management.

Skills

Team Player

Customer service

Effective communication

Willingness to learn

Job description

New Balance is seeking associates for our Wembley store who can engage, excite, educate and entertain customers from the moment they walk through the door. You will drive sales while upholding brand standards and delivering exceptional service in a fast-paced retail environment.

We offer competitive compensation, a rewarding bonus scheme, excellent development opportunities and generous staff discounts across our European locations.