Retail Associate (12 hours / 3 Months FTC) - Leeds

New Balance; Leeds; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Competitive pay

Bonus scheme

Development opportunities

Inclusive environment

Staff discount

European projects

Flexible uniform

Job summary

New Balance in Leeds is seeking an enthusiastic Retail Associate to engage customers from the moment they enter the store and guide them through the end-to-end journey. You will help maintain store standards, uphold safety policies, and contribute to the team’s sales targets.

A passion for retail, strong communication, and a drive to learn will help you thrive. Join a brand that values development, offers staff discounts, and provides opportunities to participate in European initiatives.

Qualifications

• Team player with collaborative mindset.
• Strong customer service skills and enthusiasm for retail.
• Passion for retail and sales with a customer-first approach.
• Willingness to learn and adapt in a fast-paced environment.
• Able to perform basic maths and handle store operations.
• Excellent communication skills and a can-do attitude.

Responsibilities

• Meet personal KPIs and contribute to store performance.
• Deliver total customer satisfaction from entry to exit.
• Support commercial store standards following company guidelines.
• Adhere to health, safety and environmental standards in store.
• Assist management with additional duties as required.
• Engage customers and promote brand values to shoppers.

Skills

Team Player

Customer service

Retail passion

Desire to learn

Maths basics

Effective communication

Flexible schedule

Job description

New Balance is more than just a sportswear brand - we are a family. We want people to join our team who can develop with us as we continue our journey as a growing brand. Our retail stores are looking for associates who can engage, excite, educate and entertain our consumers from the moment they walk through the door. We need your passion and the desire to be a true brand ambassador as well as your genuine love for working with customers.

MAJOR ACCOUNTABILITIES:

• To achieve personal KPIs and contribute to overall store performance

• Deliver total customer satisfaction to every customer, following the end-to-end customer journey - from entering the store to leaving the store

• Help to ensure the store remains as commercial as possible following company guidelines

• Adhere to company's policies and procedures

• Responsible for maintaining health, safety, and environmental standards in store

• Perform other duties are required from the management team

REQUIREMENTS FOR SUCCESS:

• Team Player

• Demonstrate customer service skills

• A passion for retail and sales

• Desire to learn

• Ability to perform basic maths and general retail operational processes

• Effective communication skills

• Flexible work schedule including weekends and holidays

ADDITIONAL BENEFITS:

• Competitive compensation

• Potential to earn more through our Retail Bonus Scheme

• Great development opportunities

• Inclusive working environments across all our European locations

• Generous staff discount

• Project involvement across our European region

• Flexible uniform package