Retail Associate (16 hours / 3 Months FTC) - Edinburgh

New Balance; City of Edinburgh; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Competitive compensation

Retail Bonus Scheme

Development opportunities

Inclusive working environments across…

Staff discount

Project involvement across ourEuropean

Flexible uniform package

Job summary

New Balance in Edinburgh is seeking a customer-focused Retail Associate to join our team. You will engage with shoppers, educate them about products and drive sales while delivering an engaging and friendly in-store experience.

You’ll work with a team to hit personal KPIs, uphold Brand standards, participate in the end-to-end customer journey, and help maintain health and safety standards. Weekend availability and a positive attitude are essential.

Qualifications

• Experience in customer-facing retail roles.
• Strong communication and interpersonal skills.
• Ability to perform basic maths and operate POS.
• Willingness to work weekends and holidays.
• Passion for sports and brand ambassador responsibilities.

Responsibilities

• Achieve personal KPIs and contribute to store performance.
• Deliver total customer satisfaction along the full journey.
• Help keep the store as commercial as possible following guidelines.
• Adhere to company policies and procedures.
• Maintain health and safety standards in store.
• Perform other duties as required by management.

Skills

Customer service

Team player

Sales

Flexible scheduling

Job description

New Balance is more than just a sportswear brand – we are a family. We want people to join our team who can develop with us as we continue our journey as a growing brand. Our retail stores are looking for associates who can engage, excite, educate and entertain our consumers from the moment they walk through the door. We need your passion and the desire to be a true brand ambassador as well as your genuine love for working with customers.

MAJOR ACCOUNTABILITIES:

• To achieve personal KPIs and contribute to overall store performance
• Deliver total customer satisfaction to every customer, following the end-to-end customer journey – from entering the store to leaving the store
• Help to ensure the store remains as commercial as possible following company guidelines
• Adhere to company’s policies and procedures
• Responsible for maintaining health, safety, and environmental standards in store
• Perform other duties are required from the management team

REQUIREMENTS FOR SUCCESS:

• Team Player
• Demonstrate customer service skills
• A passion for retail and sales
• Desire to learn
• Ability to perform basic maths and general retail operational processesEffective communication skills
• Flexible work schedule including weekends and holidays

ADDITIONAL BENEFITS:

• Competitive compensation
• Potential to earn more through our Retail Bonus Scheme
• Great development opportunities
• Inclusive working environments across all our European locations
• Generous staff discount
• Project involvement across our European region
• Flexible uniform package