Retail Associate

The Celtic Manor Resort Limited; Newport; On-site; GBP 12,000 - 15,000; Full time

Benefits offered by this job

Career development training

Discounts on food & beverage

Discounted leisure membership

GP virtual appointment service

Wellbeing helpline

Nest pension scheme

Social Club

Staff appreciation events

Awards and recognition

Job summary

Celtic Manor Resort in the United Kingdom is seeking a Retail Associate to join our Retail team at the Celtic Mall. You will help create memorable shopping experiences for guests by presenting premium brands and resort merchandise, delivering friendly service and handling transactions with care.

With 30 hours per week and a permanent contract, you will work collaboratively with colleagues to achieve sales goals and maintain attractive displays, while upholding resort standards and health and

Qualifications

• Previous experience in a retail, hospitality or customer-facing role.
• A genuine passion for delivering exceptional customer service.
• Excellent communication and interpersonal skills.
• A positive, professional and proactive approach to work.
• The ability to work effectively both independently and as part of a team.

Responsibilities

• Deliver a warm, friendly and professional welcome to every customer.
• Assist guests with purchases and make product recommendations to enhance their shopping experience.
• Process transactions accurately and efficiently.
• Replenish stock and maintain attractive, well-presented displays throughout the store.
• Keep retail areas clean, organised and in line with resort standards.
• Support stock takes, stock control and deliveries as required.
• Promote resort facilities, events and services to guests.
• Respond to customer enquiries and resolve concerns in a professional manner.
• Work collaboratively with colleagues to achieve sales and service objectives.
• Follow all company policies, procedures, health and safety requirements and security standards.

Skills

Retail experience

Customer service

Communication skills

Team player

Sales awareness

Job description

Job Title - Retail Associate
Department – Retail
Contract Type – Permanent
Rate of Pay – Competitive
Hours – 30 hours
Location – Celtic Mall,Celtic Manor Resort

Overview

Join the ‘GreatestStory in Hospitality’ by becoming one of our Retail ‘Hospitality Heroes’ basedat our Celtic Mall at the iconic Celtic Manor Resort - just oneof the fantastic opportunities we offer from ‘Manor to Marina’. Using yourpassion for customer service and retail, you will help create exceptionalshopping experiences for our guests whilst showcasing a range of premiumbrands, gifts and resort merchandise.

Our Ideal Hero WillHave

• Previousexperience in a retail, hospitality or customer-facing role.
• Agenuine passion for delivering exceptional customer service.
• Excellentcommunication and interpersonal skills.
• Apositive, professional and proactive approach to work.
• Theability to work effectively both independently and as part of a team.
• Experienceworking towards sales targets or promoting products would be advantageous.

Implementing Our‘Yes, We Can’ Philosophy, You Will

• Delivera warm, friendly and professional welcome to every customer.
• Assistguests with purchases and make product recommendations to enhance theirshopping experience.
• Processtransactions accurately and efficiently.
• Replenishstock and maintain attractive, well-presented displays throughout thestore.
• Keepretail areas clean, organised and in line with resort standards.
• Supportstock takes, stock control and deliveries as required.
• Promoteresort facilities, events and services to guests.
• Respondto customer enquiries and resolve concerns in a professional manner.
• Workcollaboratively with colleagues to achieve sales and service objectives.
• Followall company policies, procedures, health and safety requirements andsecurity standards.

Be Recognised andRewarded

As one of our‘Hospitality Heroes’ you will receive a host of Company benefits such as:

• Accessto career development training from day one
• Discountson food & beverage and hotel stays
• Discountedleisure membership
• FreeGP virtual appointment service
• 24/7wellbeing helpline
• NESTpension scheme
• SocialClub
• Staffappreciation events
• Monthlyand end-of-year awards

Grow With Us

As a CelticCollection employee, you will be able to say:

• I am equipped, trained, and supported to do the best job I can
• I am proud to be part of The Celtic Collection and would recommend it to others
• I work in an inclusive, friendly, positive and constructive environment
• I am encouraged to learn, grow and develop and to try new things in my role
• I am thanked and recognised for the work I do, and my views and ideas are valued
• I am crystal clear about our ambition, and I can contribute to it everyday

Recruitment Info

We reserve the rightto close this vacancy early if we receive a high volume of suitableapplications. Therefore, we encourage you to submit your application as soon aspossible. In accordance with UK immigration legislation, all applicants musthave the legal right to live and work in the United Kingdom. Successfulcandidates will be required to provide original documentation to verify theireligibility to work in the UK prior to employment, in line with Home Officeguidance. The Celtic Collection is committed to being an equal opportunitiesemployer. We welcome applications from all individuals regardless of age,disability, gender identity, marital status, race, religion or belief, sex, orsexual orientation. We strive to ensure a fair and inclusive recruitmentprocess for all candidates.