Retail Assistant Manager: Lead & Elevate Store Ops

BoyleSports; Milton Keynes; Hybrid; GBP 23,000 - 29,000; Full time

Job summary

BoyleSports in Milton Keynes is seeking an Assistant Manager in our Retail team to keep the shop running smoothly in the Shop Manager's absence. You will lead the team, open and close the shop, manage cash and ensure outstanding customer service while handling bets across multiple channels.

This role requires a proactive, confident communicator who can drive presentation standards, support staff development and act as a Brand Ambassador for our multi-channel betting journey.

Qualifications

• Ability to confidently lead a team and inspire others.
• Excellent communicator with clear guidance to team and customers.
• Experience in delivering outstanding customer service in a retail/betting environment.

Responsibilities

• Open and close the shop and manage daily operations in the Shop Manager's absence.
• Lead and develop the Shop Team, including cash management procedures.
• Ensure accurate betting processing across multiple channels using the EPOS system.
• Maintain shop presentation standards and brand ambassador duties.
• Uphold operational procedures including security and social responsibility duties.

Skills

Team leadership

Relationship building

Integrity

Clear communication

Adaptability

Problem solving

Customer service

People management

Sports industry interest

Ambition

Brand promotion

Job description

BoyleSports in Milton Keynes is seeking an Assistant Manager in our Retail team to keep the shop running smoothly in the Shop Manager's absence. You will lead the team, open and close the shop, manage cash and ensure outstanding customer service while handling bets across multiple channels.

This role requires a proactive, confident communicator who can drive presentation standards, support staff development and act as a Brand Ambassador for our multi-channel betting journey.