Retail Assistant Manager – Lead a Dynamic Charity Shop Team

Cancer Research UK; Droitwich Spa; On-site; GBP 18,000 - 21,000; Part time

Benefits offered by this job

Benefits package

Retirement plan

Leave allowance

Discounts

Gym membership

Job summary

Cancer Research UK is seeking a motivated Assistant Shop Manager for our Droitwich store. You will assist the shop manager, supervise staff and volunteers, and work to maximise income through effective merchandising and stock control.

The role focuses on delivering excellent customer service, building community relationships, and supporting fundraising events while upholding store standards and safety policies.

Qualifications

• A working knowledge of what makes great customer service.
• Experience of working in a lively and vibrant environment.
• Adaptability in changing situations, including being able to work effectively independently.
• Commercial awareness.
• The ability to create relationships and communicate well.
• Ideally supervisor experience and understanding of retail and fashion.

Responsibilities

• Support the shop manager to guide, inspire and engage a diverse team of paid staff and volunteers.
• Support the commercial running of the store including display and merchandising, stock management, maintaining shop standards, store layout, sales and income.
• Leading by example and providing excellent customer and supporter service.
• Work alongside the shop manager to achieve targets for donated stock, cash, gift aid, average selling price, sell through and stock processing.
• Creating relationships with your local community and Cancer Research UK colleagues.
• Supporting the shop manager in the organisation and delivery of creative fundraising events for your store to achieve fundraising targets.
• Maintaining compliance with health and safety, safeguarding, security, administration and HR policies.
• Deputising for the shop manager in their absence.

Skills

Customer service

Team leadership

Adaptability

Commercial awareness

Communication

Supervisory experience

Job description

Cancer Research UK is seeking a motivated Assistant Shop Manager for our Droitwich store. You will assist the shop manager, supervise staff and volunteers, and work to maximise income through effective merchandising and stock control.

The role focuses on delivering excellent customer service, building community relationships, and supporting fundraising events while upholding store standards and safety policies.