Automotive Parts Retail Associate – Customer Sales

GSF Car Parts Limited; Nottingham; Hybrid; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Performance-based bonus

28 days annual leave (+ up to 5 more)

Free flu vaccine

Health & wellbeing tools

Free pension expertise support

Life assurance scheme

Employee discounts (Asda, Nike, John L

Job summary

GSF Car Parts Limited is seeking a Retail Assistant to deliver excellent Customer Service and support branch targets through face-to-face selling, servicing click and collect orders, and building strong customer relationships.

You will assist with stock picking, respond to queries, promote product promotions, and maintain a professional branch image while meeting key performance indicators.

Qualifications

• Proven customer service or sales/retail experience within a customer facing role.
• Target-driven and motivated to achieve results.
• Excellent customer service skills.
• Ability to adopt a positive approach to customer queries, proactively seeking resolutions.
• Confident user of IT and computer systems.
• The ability to work well with others.
• Excellent attention to detail.
• Knowledge of car parts or the automotive industry would be advantageous but isn't essential.
• Knowledge of MAM, Allicat, MS Office is desirable.

Responsibilities

• Serve trade and retail customers for click and collect and general orders whilst maximising sales where possible.
• Pick relevant parts from the warehouse to fulfil customer orders.
• Assisting the sales team on sales of product promotions by answering telephone queries and dealing with electronic queries as and when needed.
• Fully satisfy customer needs in respect of any part orders, returns, or queries they may have.
• Check customer returns for resale, warranty or surcharge.
• Contribute to a positive team performance whilst working on personal benchmarks to optimise personal performance and work on sales of product promotions.
• Utilise the E-learning portal to develop product knowledge and improve performance.
• Ensure that the customer facing areas of the branch are kept clean and tidy.
• Develop strong working relationships with customers and understand their garage needs.
• Always promote a good image of the company by always representing our values and maintaining a professional appearance.
• Always working towards the achievement of relevant set KPI’s.

Skills

Customer service

Sales/retail experience

Target driven

IT proficiency

Team player

Attention to detail

Car parts knowledge (advantageous)

MS Office

Job description

GSF Car Parts Limited is seeking a Retail Assistant to deliver excellent Customer Service and support branch targets through face-to-face selling, servicing click and collect orders, and building strong customer relationships.

You will assist with stock picking, respond to queries, promote product promotions, and maintain a professional branch image while meeting key performance indicators.