Auto Parts Retail Sales Associate — Customer-Focused

GSF Car Parts; Frome; On-site; GBP 12,000 - 15,000; Full time

Benefits offered by this job

None

Job summary

GSF Car Parts in the United Kingdom is seeking a Casual Retail Assistant to deliver excellent customer service. You will contribute to branch targets through face-to-face sales, service click and collect orders, and build sound relationships with customers.

You'll pick parts from the warehouse, assist with product promotions, answer queries by phone or online, keep customer areas tidy, and develop product knowledge through our e-learning portal while upholding the company image.

Qualifications

• Proven customer service or sales experience in a customer-facing role.
• Target driven and motivated to achieve results.
• Excellent customer service skills.

Responsibilities

• Serve trade and retail customers for click and collect and general orders while maximizing sales.
• Pick relevant parts from the warehouse to fulfil customer orders.
• Assist the sales team on product promotions by answering telephone queries and dealing with electronic queries.
• Fully satisfy customer needs in respect of any part orders, returns, or queries they may have.
• Check customer returns for resale, warranty or surcharge.
• Promote a positive team performance and work on personal sales benchmarks.
• Utilise the E-learning portal to develop product knowledge and improve performance.
• Keep customer facing areas clean and tidy.
• Develop strong relationships with customers and understand their garage needs.
• Always represent our values and maintain a professional appearance.

Skills

Customer service

Retail experience

Team player

Problem solving

IT literacy

Attention to detail

Car parts knowledge

Tools

Microsoft Office

Job description

GSF Car Parts in the United Kingdom is seeking a Casual Retail Assistant to deliver excellent customer service. You will contribute to branch targets through face-to-face sales, service click and collect orders, and build sound relationships with customers.

You'll pick parts from the warehouse, assist with product promotions, answer queries by phone or online, keep customer areas tidy, and develop product knowledge through our e-learning portal while upholding the company image.