Retail Assistant

Wentworth Club; Trumps Green; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Company Bonus Scheme

Company Pension Scheme with Standard L

Enhanced Sick Pay, Maternity and Pater

Employee meals provided

Corporate Gym and Spa Membership atThe

Birthday leave – 1-day paid time off

Employee Engagement platform discounts

Job summary

Wentworth Club is seeking a Pro Shop Assistant to join the Club Pro Shop team. You will deliver high-quality customer service, recommend golf products, and process orders to support member needs.

The role is full-time, 40 hours per week with weekend and bank holiday work. A passion for golf and retail experience are advantageous, with opportunities for employee benefits and development.

Qualifications

• Experience of retail operations (preferably in golf merchandise).
• A strong interest in golf is desirable – the job holder will be expected to converse with and provide recommendations to customers.
• Competent in using Microsoft 365, Excel to an intermediate level.
• Strong verbal and written communication skills, with ability to create a positive and innovative atmosphere.
• Ability to communicate effectively and efficiently at a level that is understood.
• Naturally confident with an ability to appraise a situation and adapt to the needs for positive outcomes.
• Creative, with the determination to convince others in sharing ideas and creating options to challenging situations.
• High attention to detail with a systematic approach in delivering efficient retail services.
• Company Bonus Scheme
• Company Pension Scheme with Standard Life
• Enhanced Company Sick Pay, Maternity and Paternity
• Employee meals provided
• Corporate Gym and Spa Membership at the Berystede Hotel
• Birthday leave – 1-day paid time off
• Our exclusive Employee Engagement platform offers discounts at over 800 retailers, well-being centre, and much more. Comprehensive online courses and apprenticeships available

Responsibilities

• Being customer facing as much as possible, providing impeccable customer service and product knowledge to our members and customers.
• Making a proportionate contribution to sales and making retail recommendations of best practice.
• Processing customer orders using CRM tools – ensuring professional, timely and accurate communication with members.
• Placing orders for customers and supporting stock control / audits.

Skills

Retail operations

Golf knowledge

Customer service

Communication skills

Tools

Microsoft 365

Excel

Job description

Wentworth Club is one of the world’s finest private members Golf and Country Clubs, famous for its outstanding three Championship golf courses, in addition to a luxury Tennis & Health Club. The Club is surrounded and entwined within the Wentworth Estate, one of the most prestigious private estates in the London suburbs where many of the world’s premier golfers have their home.

An exciting opportunity has arisen for a Pro Shop Assistant in our Club Pro Shop.
Within a cohesive team of retail professionals, you’ll work executing day-to-day retail processes and procedures, including stock control, customer service, sales, and visual merchandising.

As a Pro Shop Assistant, you’ll provide exceptional and personalised customer service, ensuring the Shop and merchandise are presented to the highest standards.

Ideally, you’ll be an enthusiastic golfer with a demonstrable working knowledge of retail.

This is a permanent, full-time position.

Working routine would typically be 40 hours per week (5 out of 7 days per week) and will include working weekends and bank holidays.

Key activities include:

• Being customer facing as much as possible, providing impeccable customer service and product knowledge to our members and customers.
• Making a proportionate contribution to sales and making retail recommendations of best practice.
• Processing customer orders using CRM tools – ensuring professional, timely and accurate communication with members.
• Placing orders for customers and supporting stock control / audits.

Knowledge, Skills, Experience and Personal Attributes:

• Experience of retail operations (preferably in golf merchandise)
• A strong interest in golf is desirable – the job holder will be expected to converse with and provide recommendations to customers.
• Competent in using Microsoft 365, Excel to an intermediate level.
• Strong verbal and written communication skills, with ability to create a positive and innovative atmosphere.
• Ability to communicate effectively and efficiently at a level that is understood.
• Naturally confident with an ability to appraise a situation and adapt to the needs for positive outcomes.
• Creative, with the determination to convince others in sharing ideas and creating options to challenging situations.
• High attention to detail with a systematic approach in delivering efficient retail services.
• Company Bonus Scheme
• Company Pension Scheme with Standard Life
• Enhanced Company Sick Pay, Maternity and Paternity
• Employee meals provided
• Corporate Gym and Spa Membership at the Berystede Hotel
• Birthday leave – 1-day paid time off
• Our exclusive Employee Engagement platform offers discounts at over 800 retailers, well-being centre, and much more. Comprehensive online courses and apprenticeships available