Golf Services Assistant

Wentworth Club; Trumps Green; On-site; GBP 19,000 - 26,000; Full time

Benefits offered by this job

Company pension scheme

Enhanced sick pay

Employee meals provided

Corporate gym and spa membership

Birthday leave

Employee engagement platform discounts

Online courses and apprenticeships

Job summary

Wentworth Club is seeking a proactive team member to welcome members and guests across the turning circle, driving range, and club facilities. You will assist with valet parking, maintain the cleanliness of hire items, and coordinate with colleagues to ensure exceptional service during busy periods.

Previous experience in private clubs or hospitality is welcomed. You will work with the team to uphold high standards of dress, appearance, and customer care while supporting the smooth operation of

Qualifications

• Greet members and guests courteously across areas.
• Maintain cleanliness of hire items and lockers.
• Coordinate with team and pro shop for requests/payments.
• Ensure smooth operation of golf course facilities.
• Previous experience in club/hospitality is welcome.

Responsibilities

• Greet members and guests in turning circle, driving range, or car parks in a courteous manner.
• Valet park cars where appropriate.
• Keep hire items, trolleys and shoes clean and well-presented.
• Report any damages to rental equipment promptly.
• Communicate arrivals via radio and liaise with staff as needed.
• Monitor turning circle and entrances to prevent obstructions and unauthorised parking.
• Brief and support starters and rangers about course conditions and events.
• Maintain locker rooms and supervise boot room duties.
• Assist golf operations during busy periods and peak times.

Skills

Customer service

Teamwork

Attention to detail

Independent worker

Education

Health and safety knowledge

Job description

Wentworth Club is one of the world’s finest private members Golf and Country Clubs, famous for its outstanding three Championship golf courses, in addition to a luxury Tennis & Health Club. The Club is surrounded and entwined within the Wentworth Estate, one of the most prestigious private estates in the London suburbs where many of the world’s premier golfers have their home.

To provide a seamless, 1st class service to all members and their guests throughout all areas of golf. Ensuring that they have a great first impression of Wentworth Club whether that be greeting them in the turning circle, the driving range, or any area within golf.

Please note this is an annualised hours contract, average 36 hours per week.

Key Areas of Activity

• To greet members and members guests in a courteous manner as they arrive to the club whether that be in the turning circle, driving range or car parks.
• To Valet park cars where appropriate.
• To maintain the cleanliness of all hire items.
• Ensuring we are cleaning all members club who store with us along with trolleys, shoes and another other clubs that have requested to be cleaned.
• Communicating member and guest arrivals through the radio.
• Liaising with the Professional shop regarding any hire item requests/payments.
• To assist the team in monitoring the use of the turning circle and entrances to the clubhouse, preventing any unauthorised parking or other obstructions.
• To check and maintain the locker rooms on a regular basis.
• To supervise and carry out duties in the boot room.
• To assist any areas in golf that may need support during busy spells.
• To track all rental buggies, trolleys, clubs through member and number and ensure any damage is reported.
• Develop relationships with key internal stakeholders to understand the products and level of quality required.
• Executes additional ad-hoc tasks to meet the business objectives of the department as directed by your Team Leader/Head of Golf Operations
• To maintain a high level of dress and appearance always adhering to company guidelines.
• To uphold and maintain all standards in line with your department’s standard operating procedures
• Ensure starters and rangers are fully briefed, supported, and informed of course conditions and competitions to maintain the smooth and efficient operation of golf course activities
• A sound knowledge of golf and working in all areas of the operation.
• Previous experience is welcomed.

Key Personal Attributes & Behaviours

• Ability to work independently and use initiative
• Flexible and adaptable to the changing demands of the business
• Attention to detail, able to spot and correct errors.

Qualifications

• A sound understanding of health and safety in the workplace.

As an equal opportunities' employer, Wentworth Club is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join Wentworth Club.

BENEFITS:

• Company pension scheme with Standard Life.
• Enhanced company sick pay, maternity, and paternity leave.
• Employee meals provided.
• Corporate gym and spa membership (off-site).
• Birthday leave: one day paid time off.
• Our exclusive Employee Engagement platform offers discounts at over 800 retailers, a well-being centre and much more.
• Comprehensive online courses and apprenticeships available.