Retail Assistant

Mole Valley Farmers; Heathfield; On-site; GBP 12,000 - 15,000; Part time

Benefits offered by this job

Pension match up to 5%

Staff discount up to 25%

Free parking on site

33 days annual leave (pro-rated for PT

Training and development opportunities

Career progression opportunities

Life Assurance

Employee Assistance Programme

Comprehensive colleague benefits

Enhanced Family Leave Policies

Job summary

Mole Valley Farmers is seeking a friendly Customer Service Assistant in Heathfield for a temporary, part-time role. You will deliver great service at the till, help customers, and keep the shop running smoothly during Friday and Saturday shifts (16 hours per week).

Full training will be provided; no previous experience is required. The role values excellent communication, accuracy with till and stock, and a positive, can-do attitude. Benefits include pension, staff discounts, and on-site parking.

Qualifications

• No previous experience required; full training provided.
• Strong retail disciplines and a passion for customer service.
• Good IT skills and accuracy with systems.
• Awareness of Health & Safety and GDPR compliance.
• Excellent communication and interpersonal skills.
• Confident, enthusiastic, and approachable attitude.
• Ability to work under pressure and manage multiple priorities.
• Flexible and adaptable to meet the needs of the business.

Responsibilities

• Delivering excellent customer service that is friendly, respectful, and solution-focused
• Supporting the store team in maximising sales opportunities through product knowledge
• Taking ownership of a designated department and driving sales through merchandising and promotions
• Reviewing stock levels and adjusting seasonally to meet customer needs
• Processing goods inwards and maintaining stock file accuracy
• Ensuring visual merchandising standards are met and the store is well-presented
• Becoming proficient in cash handling and following company procedures
• Working in line with health & safety guidelines and GDPR compliance

Skills

Customer service

Retail basics

Communication

IT skills

Attention to detail

Teamwork

Pressure handling

GDPR awareness

Health & Safety awareness

Tools

POS systems

Stock management software

Job description

We’re looking for a friendly and customer-focused Customer Service Assistant to join our team. This is a key role in creating an exceptional shopping experience for our customers. If you’re passionate about retail, enjoy helping people, and thrive in a fast-paced environment, we’d love to hear from you.

Contract: Temporary
Hours: Part-time
Hours of Work: 16 Hours per week, working Friday and Saturday

Key Responsibilities

• Delivering excellent customer service that is friendly, respectful, and solution-focused
• Supporting the store team in maximising sales opportunities through product knowledge
• Taking ownership of a designated department and driving sales through merchandising and promotions
• Reviewing stock levels and adjusting seasonally to meet customer needs
• Processing goods inwards and maintaining stock file accuracy
• Ensuring visual merchandising standards are met and the store is well-presented
• Becoming proficient in cash handling and following company procedures
• Working in line with health & safety guidelines and GDPR compliance

Skills, Knowledge and Expertise

No Previous Experience Required, Full Training Will Be Provided

• Strong retail disciplines and a passion for customer service
• Good IT skills and ability to manage systems accurately
• Awareness of Health & Safety and GDPR compliance
• Excellent communication and interpersonal skills
• Confident, enthusiastic, and approachable attitude
• Ability to work under pressure and manage multiple priorities
• Flexible and adaptable to meet the needs of the business

Benefits

• Scottish Widows contributory pension – company will match up to 5%
• Up to 25% colleague discount in store
• Free parking on site
• 33 days of annual leave, including bank holidays (pro-rated for part-time colleagues)
• Excellent training and development opportunities
• Plenty of career progression opportunities
• Life Assurance
• Employee Assistance Programme with Retail Trust
• Comprehensive colleague benefits
• Enhanced Family Leave Policies