Customer Service Assistant

Mole Valley Farmers; Waingroves; On-site; GBP 15,000 - 18,000; Part time

Benefits offered by this job

Pension match

Colleague discount

Free parking

33 days annual leave

Job summary

Mole Valley Farmers in Ripley is seeking a friendly Customer Service Assistant to deliver outstanding service and support product availability. You'll help with stock, up-sell knowledge, and ensure the store reflects our retail standards.

You'll work part-time, 8 hours per week, including Saturdays, on a temporary 3-month contract. No prior experience is required as full training is provided, and you'll benefit from pension, staff discounts, and career development opportunities.

Qualifications

• No prior experience required; full training provided.
• Strong retail disciplines and a passion for customer service.
• Good IT skills and ability to manage systems accurately.
• Awareness of Health & Safety and GDPR compliance.
• Excellent communication and interpersonal skills.
• Confident, enthusiastic and approachable attitude.

Responsibilities

• Deliver excellent customer service that is friendly, respectful, and solution-focused.
• Support the store team in maximising sales opportunities through product knowledge.
• Take ownership of a designated department and drive sales through merchandising and promotions.
• Review stock levels and adjust seasonally to meet customer needs.
• Processing goods inwards and maintaining stock file accuracy.
• Ensuring visual merchandising standards are met and the store is well-presented.
• Becoming proficient in cash handling and following company procedures.
• Work in line with health & safety guidelines and GDPR compliance.

Skills

Customer service

Retail discipline

IT skills

Communication

Health & safety awareness

GDPR compliance

Team player

Pressure management

Job description

Description

We’re looking for a friendly and customer-focused Customer Service Assistant to join our team. This is a key role in creating an exceptional shopping experience for our customers. If you’re passionate about retail, enjoy helping people, and thrive in a fast-paced environment, we’d love to hear from you.

Department: Retail

Location: Ripley

Compensation: £10.85 - £12.71 / hour

About The Role

Contract: Temporary (3 Months)

Hours: Part-time

Hours of Work: 8 Hours per week, working Saturday

As a Customer Service Assistant, you’ll play an important part in maximising store performance by delivering outstanding service and supporting the presentation and availability of products. From assisting with stock management to offering knowledgeable advice, you’ll ensure every interaction reflects our values: Customer First, Honest, Committed, Knowledgeable, Courageous, and Innovative.

Key responsibilities include:

• Delivering excellent customer service that is friendly, respectful, and solution-focused


• Supporting the store team in maximising sales opportunities through product knowledge


• Taking ownership of a designated department and driving sales through merchandising and promotions


• Reviewing stock levels and adjusting seasonally to meet customer needs


• Processing goods inwards and maintaining stock file accuracy


• Ensuring visual merchandising standards are met and the store is well-presented


• Becoming proficient in cash handling and following company procedures


• Working in line with health & safety guidelines and GDPR compliance

About You

• No previous experience required, full training will be provided


• Strong retail disciplines and a passion for customer service


• Good IT skills and ability to manage systems accurately


• Awareness of Health & Safety and GDPR compliance


• Excellent communication and interpersonal skills


• Confident, enthusiastic, and approachable attitude


• Ability to work under pressure and manage multiple priorities


• Flexible and adaptable to meet the needs of the business


• You’ll be proactive, approachable, and solution-focused, with a team-oriented attitude. A passion for delivering outstanding customer service and supporting store success is key.

What We Offer

• Scottish Widows contributory pension – company will match up to 5%


• Up to 25% colleague discount in store


• Free parking on site


• 33 days of annual leave, including bank holidays (pro-rated for part-time colleagues)


• Excellent training and development opportunities


• Plenty of career progression opportunities


• Life Assurance


• Employee Assistance Programme with Retail Trust


• Comprehensive colleague benefits


• Enhanced Family Leave Policies