Retail Assistant

Mole Valley Farmers Limited; Heathfield; On-site; GBP 15,000 - 18,000; Part time

Benefits offered by this job

Pension

Staff discount

Free parking

Annual leave

Training opportunities

Career progression

Life Assurance

Employee assistance

Benefits package

Job summary

Mole Valley Farmers Limited in Heathfield is seeking a friendly Retail Assistant to join our team on a fixed-term, part-time basis. This role focuses on delivering exceptional customer service and supporting product availability in a fast-paced store.

You will work 16 hours per week, Fridays and Saturdays, with duties spanning stock handling, merchandising, and cash handling while upholding our values: Customer First, Honest, Committed, Knowledgeable, Courageous and Innovative.

Qualifications

• No previous experience required; full training will be provided.
• Strong retail disciplines and a passion for customer service.
• Good IT skills and ability to manage systems accurately.
• Awareness of Health & Safety and GDPR compliance.
• Excellent communication and interpersonal skills.
• Confident, enthusiastic and approachable attitude.
• Ability to work under pressure and manage multiple priorities.
• Flexible and adaptable to meet the needs of the business.
• Proactive, team-oriented attitude with a focus on customer service.

Responsibilities

• Delivering excellent customer service that is friendly and solution-focused.
• Supporting the store team in maximizing sales through product knowledge.
• Taking ownership of a designated department and driving sales through merchandising.
• Reviewing stock levels and adjusting seasonally to meet customer needs.
• Processing goods inwards and maintaining stock file accuracy.
• Ensuring visual merchandising standards are met and the store is well-presented.
• Becoming proficient in cash handling and following company procedures.
• Working in line with health & safety guidelines and GDPR compliance.

Skills

Customer service

Communication

Interpersonal skills

IT skills

Health & Safety

GDPR compliance

Teamwork

Adaptability

Tools

POS systems

Job description

Retail Assistant

Application Deadline: 31 October 2026

Department: Retail

Employment Type: Fixed Term - Part Time

Location: Heathfield

Reporting To: Peter McQuillan

Compensation: £10.85 - £12.71 / hour

Description

We’re looking for a friendly and customer-focused Customer Service Assistant to join our team. This is a key role in creating an exceptional shopping experience for our customers. If you’re passionate about retail, enjoy helping people, and thrive in a fast-paced environment, we’d love to hear from you.

Key Responsibilities

Contract: Temporary

Hours: Part-time

Hours of Work: 16 Hours per week, working Friday and Saturday

As a Customer Service Assistant, you’ll play an important part in maximising store performance by delivering outstanding service and supporting the presentation and availability of products. From assisting with stock management to offering knowledgeable advice, you’ll ensure every interaction reflects our values: Customer First, Honest, Committed, Knowledgeable, Courageous, and Innovative. Key responsibilities include:

• Delivering excellent customer service that is friendly, respectful, and solution-focused
• Supporting the store team in maximising sales opportunities through product knowledge
• Taking ownership of a designated department and driving sales through merchandising and promotions
• Reviewing stock levels and adjusting seasonally to meet customer needs
• Processing goods inwards and maintaining stock file accuracy
• Ensuring visual merchandising standards are met and the store is well-presented
• Becoming proficient in cash handling and following company procedures
• Working in line with health & safety guidelines and GDPR compliance

Skills, Knowledge and Expertise

• No previous experience required, full training will be provided
• Strong retail disciplines and a passion for customer service
• Good IT skills and ability to manage systems accurately
• Awareness of Health & Safety and GDPR compliance
• Excellent communication and interpersonal skills
• Confident, enthusiastic, and approachable attitude
• Ability to work under pressure and manage multiple priorities
• Flexible and adaptable to meet the needs of the business
• You’ll be proactive, approachable, and solution-focused, with a team-oriented attitude. A passion for delivering outstanding customer service and supporting store success is key.

Benefits

• Scottish Widows contributory pension – company will match up to 5%
• Up to 25% colleague discount in store
• Free parking on site
• 33 days of annual leave, including bank holidays (pro-rated for part-time colleagues)
• Excellent training and development opportunities
• Plenty of career progression opportunities
• Life Assurance
• Employee Assistance Programme with Retail Trust
• Comprehensive colleague benefits
• Enhanced Family Leave Policies