Retail Area Manager

Princess Alice Hospice; Walton-on-Thames; On-site; GBP 30,000 - 40,000; Full time

Job summary

Join Princess Alice Hospice as an Area Manager and make a difference in the community through retail. You will lead shop teams, ensure high standards of service, and be responsible for the profitability of your shops. This full-time role requires excellent management skills, a current driving license, and the ability to work flexibly including weekends. Be part of a passionate organization committed to providing specialist palliative care.

Benefits

27 days annual leave plus public holidays

Training support and development opportunities

Employee Assistance Programme for wellbeing

Access to Blue Light Card discounts

Access to Pension Scheme

Qualifications

• Experienced in retail or charity management.
• Proven people management experience.
• Excellent communication and IT skills.

Responsibilities

• Lead and support shop teams across designated area.
• Accountable for profit and managing expenses in retail shops.
• Develop high levels of supporter experience and service.

Skills

People management

Communication

Problem-solving

Organizational skills

Flexibility

Job description

Welcome to Retail with a difference

What if every sale you made, every display you created, every customer you enticed in, made a difference to someone's life? And to your local community? Here at a Princess Alice shop, it does.

We are a quality retailer with care at our core. Every sale you make makes a world of difference to the patients we support — and their families and friends. We are on over 40 high streets, turning takings directly into outstanding care.

About the role:

You will lead and support shop teams made up of paid and voluntary staff across your designated area. You will take full accountability for the profit of a mixed portfolio of shops; this includes all income streams and controllable shop expenses. You will also be instrumental in developing and delivering high levels of supporter experience through well-presented shops and excellent supporter service. You'll work closely with other hospice colleagues in the day-to-day running of the business and contribute to future development.

This is a full-time, field-based role. You will have an office base, but the majority of your working week will be spent in shops, traveling daily between them.

You'll need a current driving license (maximum 6 penalty points). The role also includes working ad hoc weekends, as required by the business.

About You:

This position will suit an experienced Area Manager, preferably with a background in charity work; however, we welcome applications from professionals with solid experience and transferable skills from the retail industry.

With proven people management experience, you will be confident, friendly, and possess excellent communication skills, coupled with high competence in IT skills.

You will be self-motivated, able to handle conflict, problem-solve, and develop working relationships at all levels. Additionally, you will be extremely well-organized, flexible, and capable of managing several tasks simultaneously.

We offer a competitive salary package and opportunities to join an organization that places patients at the heart of everything we do. Our benefits include:

• 27 days' annual leave plus public holidays, rising to 29 days after 5 years and 33 days after 10 years of service

• Training support and development opportunities

• Employee Assistance Programme promoting staff wellbeing

• Access to Blue Light Card discounts

• Access to Pension Scheme

If you are a dynamic and organized individual with the skills and experience for this role, we would love to hear from you!

Discover a career where retail means more. The difference is You.

About us:

Princess Alice Hospice is one of the top ten adult hospices in the UK, providing specialist palliative care and support to a community of over a million people in Surrey, southwest London, and Middlesex.

We are passionate about creating an inclusive workplace that values diversity. We are committed to equality of opportunities and welcome applications from all backgrounds and cultures.

We are signed up to the Disability Confident scheme and guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy. We are a place where you can be yourself.

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