Retail Advisor

EE Retail; Whittington; On-site; GBP 26,000; Full time

Job summary

A leading telecommunications retailer seeks a Retail Advisor in Coventry to provide customer service and support. This role offers a base salary of £25,684, plus opportunities for commission and great benefits like online GP access, career development support, and generous family leave. You're not required to have retail experience; instead, bring your resilience and adaptability to thrive in a fast-paced environment. If you're passionate about helping customers and eager to grow, this is the opportunity for you.

Benefits

£13.12 per hour plus 20% commission

24/7 Online GP access

Market-leading paid carer’s leave

Equal family leave

Massive discounts on EE & BT products

Career development support

Season Ticket Travel Loan

Volunteering days

Optional Private Healthcare and Dental

Qualifications

• No retail experience required, just drive to succeed.
• Ability to build genuine relationships and stay calm under pressure.
• Eager to learn and adaptable to change.

Responsibilities

• Provide excellent customer service and support to customers.
• Work towards sales targets and build relationships.
• Participate in ongoing training and development.

Skills

Resilience

Adaptability

Customer focus

Communication

Teamwork

Job description

Retail Advisor

Working Hours – 37.5 hours per week, over 5 days, including Saturday and Sunday.

Salary: £25,684

Location: Coventry

At EE we see opportunity, an opportunity to help our customers connect to the most important moments of their lives. We believe that the qualities that make you unique are the very ones that help you thrive in a fast-paced, customer-focused environment where every interaction matters. Our stores are places where individuality is celebrated, and where your ability to adapt, connect, be resilient and persevere can lead to real success.

Resilience isn’t just a trait, it’s a superpower. Whether you’ve navigated life’s challenges, juggled family responsibilities, or thrived in tough situations, you already have the skills to succeed as a Retail Advisor. Your ability to stay calm under pressure, think on your feet, drive towards targets and build genuine relationships is exactly what we’re looking for.

Adaptability is key. In a world that’s always changing, we need people who are curious, quick to learn, and ready to grow. If you enjoy asking questions, learning about people, and helping them find the right solutions, you’ll fit right in.

You don’t need retail experience – just the drive to succeed and the confidence to be yourself. We’ll provide all the training you need to become the face of our brand, helping customers every day with energy, empathy, and expertise.

What’s in it for you?

• £13.12 per hour 20% on-target commission – rewarding your performance and drive
• 24/7 Online GP access for you and your immediate family – because your wellbeing matters
• Market‑leading paid carer’s leave – supporting you when your loved ones need you most
• Equal family leave – 18 weeks full pay and 8 weeks half pay for all new parents
• Massive discounts on EE & BT products – saving you hundreds every year
• Career development support – carve your own path with training and progression opportunities
• Season Ticket Travel Loan – making your commute more affordable
• Volunteering days – give back to your community with paid time off
• Optional Private Healthcare and Dental – extra peace of mind for you and your family

At EE, you’ll find more than just a job – you’ll find a team that values your resilience, supports your growth, and celebrates your success.

Ready to turn your strengths into a rewarding career? Apply today