Bar Team Leader

Shepherd Neame Limited; Birchington; On-site; GBP 14,000 - 19,000; Full time

Benefits offered by this job

Tip sharing

Early wage access

Food & drink discount

Accommodation discount

Shop discounts

Sheps Hut discounts

Mental health support

Pension plan

Career development

Flexible hours

Job summary

Shepherd Neame Limited is seeking a Team Leader to support the General Manager and lead the bar team in delivering outstanding hospitality. You will set the tone for great service, motivate staff, and ensure every guest leaves satisfied.

The role includes opening/closing duties and coaching the team to uphold company standards. With a focus on guest experience, you will keep the bar well-stocked, clean, and compliant with health and safety requirements, while handling guest queries

Qualifications

• Be a visible leader who inspires morale and sets a positive tone.
• Demonstrate strong people management and coaching abilities.
• Deliver consistent, high standards of guest service.

Responsibilities

• Lead by example and create a welcoming atmosphere for guests and team.
• Assist the General Manager in day-to-day operations, including opening/closing duties.
• Motivate and coach the team to deliver exceptional service and uphold standards.
• Ensure the bar is well-stocked, clean, and compliant with health and safety requirements.
• Handle customer queries and resolve issues promptly and professionally.
• Contribute ideas to improve service and team performance.

Skills

Leadership

People skills

Customer service

Team motivation

Job description

Team Leader – Lead with Britain’s Oldest Brewer!

At Shepherd Neame, we know that first impressions count. As a Team Leader, you’ll play a key role in supporting the General Manager and leading the bar team to deliver outstanding hospitality. You’ll set the tone for great service, motivate your team, and ensure every guest leaves with a smile.

If you’re passionate about people, and ready to take the next step in your hospitality career, we’ll provide all the training and support you need to succeed.

Where You’ll Be Working

Overlooking one of the finest beaches on the North Kent Coast, the Minnis Bay Bar & Brasserie in Birchington is a relaxed, stylish location that offers truly outstanding views, great food, an extensive drinks list and friendly service. The pub sits close to both Quex Park and the Powell Cotton Museum and the history-rich area can be explored with Shepherd Neame’s Minnis Bay Bar & Brasserie Pub Walk, which starts and ends at the pub.

What You’ll Do

• Lead by example, creating a positive and welcoming atmosphere for guests and team members.
• Support the General Manager in day-to-day operations, including opening and closing duties.
• Motivate and coach the team to deliver exceptional service and uphold company standards.
• Ensure the bar is well-stocked, clean, and compliant with health and safety requirements.
• Handle customer queries and resolve issues promptly and professionally.
• Contribute ideas to improve service and team performance.

What’s In It For You?

• Competitive hourly pay plus a share of tips
• Early wage withdrawal scheme
• 25% discount on food and drink at Shepherd Neame Managed Houses
• 25% discount on overnight stays at Managed House Hotels
• Up to 40% off select purchases from our Visitor Centre Shop in Faversham
• Exclusive discounts via Sheps Hut on hundreds of high street brands
• Access to a Workplace Mental Health Platform
• Company pension plan
• Career development opportunities across our pubs, Brewery, and Support Office
• Flexible working hours to suit your lifestyle

What You’ll Need

We’re looking for behaviours that make a great leader:

• Sheps Spirit – you inspire confidence and keep morale high.
• Working Together – you enjoy developing others and working collaboratively.
• Pride and Passion – you take ownership and pride in delivering results whilst going the extra mile to make our customers feel valued.
• Authenticity – you stay calm and proactive when things get busy.

Why Shepherd Neame?

Our culture is built on Sheps Spirit, Working Together, Pride and Passion, and Authenticity, values that have guided us for over 300 years. When you join us, you become part of a team that celebrates tradition while shaping the future.

Ready to bring your personality and passion to the bar?