Restaurant Supervisor | Lead Service, Guest Focus, Growth

Alfa Holidays; Bournemouth; On-site; GBP 27,000 - 31,000; Full time

Benefits offered by this job

Bi-annual dividend

Training funding

Job security

Development opportunities

Sick pay scheme

Discounts on holidays and hotel stays

Employee meals on duty

Pension scheme

Job summary

Alfa Holiday Group is seeking a Restaurant Supervisor for The Norfolk Royale Hotel in Bournemouth. You will lead the restaurant team, supervise service, and ensure guests are served efficiently by well-trained staff.

The role involves rota planning, collaboration with the kitchen, and maintaining high presentation standards. The ideal candidate has excellent communication and customer service skills, the ability to learn quickly, and stays calm under pressure.

Qualifications

• Excellent communication and customer service are essential.
• Ability to learn new skills quickly and adapt to changing situations.
• Stay calm and focused while managing busy service periods.
• Work flexibly, including weekends, to meet guest needs.

Responsibilities

• Oversee restaurant operations and occasionally bar areas to ensure smooth service.
• Supervise staff, manage rotas, and monitor service standards and guest satisfaction.
• Collaborate with kitchen team to deliver timely, quality meals.
• Uphold company guidelines and contribute to achieving departmental budgets.

Skills

Communication skills

Customer service

Learning quickly

Calm under pressure

Flexibility

Job description

Alfa Holiday Group is seeking a Restaurant Supervisor for The Norfolk Royale Hotel in Bournemouth. You will lead the restaurant team, supervise service, and ensure guests are served efficiently by well-trained staff.

The role involves rota planning, collaboration with the kitchen, and maintaining high presentation standards. The ideal candidate has excellent communication and customer service skills, the ability to learn quickly, and stays calm under pressure.