Restaurant Supervisor

The Dorchester; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

The Dorchester is seeking a Restaurant Supervisor for The Grill, one of London's premier dining venues. You will lead a dedicated team to ensure exceptional service, manage operational tasks, and foster a guest-focused environment. Join a celebrated hotel recognized for its inclusive culture and luxury service.

Benefits

Complimentary stays at Dorchester Collection Hotels with breakfast

50% discount on food and beverages at selected venues

Employee benefits including pension and financial advice

Career development through apprenticeships and training programs

Social events

Referral bonus of £1000

Well-being support services

Qualifications

• Experience in fine dining or luxury hospitality.
• Knowledge of restaurant systems and guest handling.
• Professional grooming standards expected.

Responsibilities

• Supervising wait staff and ensuring high hospitality standards.
• Conducting pre-service briefings and managing guest interactions.
• Collaborating with kitchen and wine teams for seamless service.

Skills

Leadership skills

Excellent communication

Guest-focused approach

Job description

Join us as a Restaurant Supervisor at The Grill, The Dorchester, recently recognized as one of ‘The Sunday Times Top 10 Best Places to Work for’ in 2024 and 2025, and ‘Hotel of the Year – London’ at the 2024 AA Hospitality Awards. We foster an inclusive culture driven by passion, personality, respect, teamwork, and creativity.

As a Restaurant Supervisor, you will lead and motivate your team to deliver exceptional service at one of London's iconic dining destinations. You will support the Restaurant Manager in operational tasks, oversee service, and ensure guest satisfaction.

Responsibilities include:

• Supervising wait staff and providing guidance to maintain high standards of hospitality.
• Conducting pre-service briefings and managing guest interactions.
• Supporting opening and closing procedures and administrative tasks.
• Responding to guest requests and feedback with professionalism and creativity.
• Collaborating with kitchen and wine teams to ensure seamless service.

Requirements:

• Experience in fine dining or luxury hospitality.
• Leadership skills with a professional and guest-focused approach.
• Knowledge of restaurant systems and guest handling.
• Excellent communication and grooming standards.

Preferred:

• Experience with restaurant administration and beverage service.
• Ability to lead pre-service briefings and resolve service issues diplomatically.

What we offer:

• Complimentary stays at Dorchester Collection Hotels with breakfast.
• 50% discount on food and beverages at selected venues, and various shopping discounts.
• Employee benefits including pension, financial advice, and eye care vouchers.
• Career development through apprenticeships and training programs.
• Social events and a referral bonus of £1000.
• Well-being support services.

We celebrate diversity and are committed to inclusivity. For support during the recruitment process, contact our People & Culture team at 02073197011 or email [email protected]