Restaurant Supervisor

The Dorchester; Greater London; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Complimentary Stays with breakfast

50% food & beverage discounts

Private pension scheme and financial/眼

Apprenticeships & development

Social events & recognition

£1000 referral bonus

Well-being support

Job summary

The Dorchester invites a skilled Restaurant Supervisor to join The Grill, renowned as a top London dining destination. You will lead a team with elegance, manage service flow, and support the Restaurant Manager in daily operations.

You will learn from industry experts, participate in our award-winning academy, and contribute to delivering exceptional guest experiences with precision and warmth at every table.

Qualifications

• Experience in a fine dining restaurant or luxury hospitality required.
• Proven ability to lead and develop a service team with professionalism and poise.
• Understanding of restaurant systems including order taking, POS, and guest handling.
• High standards of personal grooming and professional communication with a guest-first mindset.
• Fluent in English with excellent verbal and written skills.

Responsibilities

• Lead and supervise Waiters and Head Waiters, providing hands-on guidance to maintain high hospitality standards.
• Deliver pre-service briefings aligned with daily priorities and guest profiles.
• Oversee your section, managing guest interactions from welcome to farewell with elegant service.
• Assist in opening/closing procedures, set dining room, complete reports, and ensure cleanliness.
• Handle cashing up and admin tasks; support reporting and scheduling as needed.
• Respond to guest requests or issues with composure, creativity, and dedication to excellence.
• Collaborate with kitchen, sommelier team, and leadership to ensure synchronized service.

Skills

Fine dining experience

Team leadership

POS systems

Professional communication

Fluent English

Job description

Join us as a Restaurant Supervisor in The Grill at The Dorchester, recently recognised as one of "The Sunday Times Top 10 Best Places to Work for" in 2024, 2025 & 2026 and "Hotel of the year - London" at the 2024 AA Hospitality Awards. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success.

We care about your career and are proud to have the absolute best people in the industry. When you join us as a Restaurant Supervisor in The Grill at The Dorchester, you will have a unique opportunity to excel in your field.

You will learn from your fellow Legends and our award-winning learning academy to achieve the highest standards in craft, service, and leadership.

What you’ll do

As a Restaurant Supervisor at The Grill, you will take a leading role in orchestrating the daily rhythm of one of London’s most iconic dining destinations. You will be a motivating presence on the floor, guiding your team to deliver consistently exceptional service while supporting the Restaurant Manager with the operational and administrative responsibilities that keep service running seamlessly. In this role, you will:

• Lead and supervise the Waiters and Head Waiters throughout service, offering hands-on support, feedback, and guidance to ensure high standards of hospitality and professionalism.
• Prepare and deliver pre-service briefings, ensuring the team is aligned with daily priorities, guest profiles, and service expectations.
• Oversee your own section, managing guest interactions from welcome through to farewell, while ensuring orders are taken and delivered with elegance and efficiency.
• Support in opening and closing procedures, including setting the dining room, completing reports, and overseeing cleanliness and readiness.
• Handle cashing up, administrative tasks, and assist the Restaurant Manager with reporting and scheduling when required.
• Take initiative in responding to guest special requests, feedback, or service challenges, showing composure, creativity, and dedication to excellence.
• Collaborate with the kitchen, sommelier team, and restaurant leadership to ensure synchronised service and guest satisfaction throughout the dining journey.

You will be part of a team that embodies refinement, confidence, and heritage, bringing warmth and precision to every table and every moment of service.

What you’ll bring

Essential Skills and Experience

• Previous experience in a fine dining restaurant or luxury hospitality setting.
• Natural ability to lead, motivate, and develop a service team with professionalism and poise.
• Understanding of restaurant systems, including order taking, POS operation, and guest handling.
• High standards of personal grooming and professional communication, with a guest-first mindset.
• Fluent in English, with excellent verbal and written communication skills.

Preferred Skills and Experiences

• Experience in supporting restaurant administration, such as scheduling, reporting, and cash handling.
• Knowledge of wine and beverage service, with a passion for food culture and guest experience.
• Confidence in guiding teams through pre-service briefings, service sequences, and performance expectations.
• A calm and diplomatic approach to resolving service issues, guest feedback, or operational challenges.

What you’ll get

• Complimentary Stays: Enjoy complimentary stays with breakfast at Dorchester Collection Hotels every year.
• Discounts: Get 50% off food and beverages at selected bars and restaurants within the Dorchester Collection: Enjoy Friends & Family stay discounts out hotels, Benefit from discounts at various high street and online shops
• Employee Perks: Enrol from day 1 into the Royal London Private Pension scheme (we contribute 8% towards your pension); Benefit from Seasonal ticket loan, Rental deposit scheme, private financial advice, and Eye care vouchers.
• Training and Development: Advance in your career by accessing various apprenticeships from Level 2 to Hospitality Degree Level 5. We partner with outstanding nationally recognised Apprenticeship providers.
• Social Events: Participate in vibrant social events, including a summer party, winter ball, pub quizzes, and cultural and milestone recognition celebrations.
• Referral Bonus: Earn a £1000 bonus when you recommend a friend.
• Well-being: Access immediate well-being advice because we care about our employees.

We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. If you need us to do anything to support you during the recruitment process (such as adjustments to how you apply, alternative formats of information, or adjustments to the assessment process itself), please do call People & Culture team on 02073197011 or email [e-mail] so that we can discuss how we can support you through this process.