Head Waiter - The Promenade

The Dorchester; Greater London; On-site; GBP 21,000 - 39,000; Full time

Benefits offered by this job

Complimentary Stays

Discounts with hotels and high-street

Employee Perks: Pension & benefits

Training & Apprenticeships

Social Events

Referral Bonus

Well-being support

Job summary

The Dorchester is seeking a Head Waiter for The Promenade in London. You will lead a small station, deliver a 5-star guest experience and role-model excellence in service and leadership.

Experience in luxury hospitality and strong English are essential. We offer complimentary stays, a comprehensive pension scheme and ongoing training in a renowned academy, plus vibrant social events and staff discounts.

Qualifications

• 1 year in luxury hospitality or similar role
• Good food & beverage knowledge
• Advanced to fluent in English

Responsibilities

• Lead a station of 3-5 tables and ensure a 5-star guest experience
• Handle guest requests with flexibility and creativity

Skills

English proficiency

Experience in luxury hospitality

Upselling

Tools

WSET Certification

Job description

Join us
as a Head Waiter at The Dorchester's The Promenade, recently recognised as one of ‘The
Sunday Times Top 10 Best Places to Work for’ in 2024-2026 and ‘Hotel of the year –
London’ at the 2024 AA Hospitality Awards. We continually strive to build and
nurture a culture where inclusiveness is part of our DNA, reflected in our
values of passion, personality, respect, working together, and creativity. We
believe that a variety of perspectives enriches our culture and drives our
success.

We care
about your career and are proud to have the absolute best people in the
industry. When you
join us as a Head Waiter at The Dorchester Hotel, you will have a unique
opportunity to excel in your field. You will learn from your fellow Legends and
our award-winning learning academy to achieve the highest standards in craft,
service, and leadership.

What you’ll do

As a Head Waiter, you'll enjoy your work and take pride in delighting our guests:

• You will
  be responsible for delivering the ultimate 5-star experience ensuring that all
  guest needs are fulfilled during their visit or stay. This will include running
  a station of 3-5 tables, taking orders, making sure all billing is correct, having
  advanced menu knowledge, ensuring the restaurant is kept clean and tidy whilst
  following all standards of procedures that are in place to ensure our guests receives nothing but the best experience.
• You’ll
  also show flexibility and creativity in dealing with our guests’ special requests
  and in dealing with challenges that may arise during the day.

The items shared are the essence of a day in the life of a Head Waiter, but we’ll make
sure you are provided with specifics on how we care for our hotel.

The
operational hours of work are shift-based and may be subjected to change. These
currently set as:

• Monday to
  Saturday: 06:00 - 01:15
• Sunday: 06:30
  - 01:15

What you’ll bring

Essential Skills and Experience

• Previous experience in a similar role - at
  least 1 year within the Luxury Hospitality sector
• Intermediate to advanced food and beverage
  knowledge
• Advanced to Fluent in the English language

Preferred Skills

• Strong
  ability to upsell products
• WSET Certification

What you'll get

• Complimentary Stays: Enjoy complimentary stays with breakfast at Dorchester Collection Hotels every year.
• Discounts with ourhotels, and benefit from discounts at various high street and online shops
• Employee Perks: Enrol from day 1 into the Royal London Private Pension scheme (we contribute 8% towards your pension); Benefit from seasonal ticket loan, rental deposit scheme, private financial advice, and eye care vouchers.
• Training and Development: Advance in your career by accessing various apprenticeships from Level 2 to Hospitality Degree Level 5. We partner with outstanding nationally recognised Apprenticeship providers.
• Social Events: Participate in vibrant social events, including a summer party, winter ball, pub quizzes, and cultural and milestone recognition celebrations.
• Referral Bonus: Earn a £1000 bonus when you recommend a friend.
• Well-being Support: Access immediate well-being advice because we care about our employees.

We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. If you need us to do anything to support you during the recruitment process (such as adjustments to how you apply, alternative formats of information, or adjustments to the assessment process itself), please do call People & Culture team on 02073197011 or email [e-mail] so that we can discuss how we can support you through this process.