Food & Beverage Operations Manager

Dorchester Collection; London Borough of Croydon; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Complimentary stays

Hotel discounts

Pension scheme

Seasonal ticket loan

Financial advisory

Eye care vouchers

Apprenticeships

Social events

Referral bonus

Well-being support

Job summary

The Dorchester, part of the Dorchester Collection, invites an accomplished Food & Beverage Operations Manager to lead and inspire our luxury hotel teams in Mayfair, London. You will drive exceptional guest experiences across all outlets, balance commercial priorities, and nurture talent through our award-winning academy.

This is a chance to shape standards of craft, service, and leadership within a legendary property.

Qualifications

• Previous experience at a luxury 5-star hotel in a Food & Beverage leadership role.
• Strong leadership and mentoring abilities.
• Excellent verbal and written communication skills.

Responsibilities

• Provide guidance, direction and support across all Food & Beverage outlets.
• Ensure guest experiences are exceptional and operations are commercially successful.
• Maintain a visible leadership presence and engage with guests and colleagues.
• Coordinate with Restaurant, Bar, In Room Dining, Events and Kitchen teams.
• Champion a guest-centric culture with personalisation and emotional connection.
• Build relationships with guests and address feedback promptly.
• Identify opportunities to drive efficiencies without compromising quality.

Skills

Leadership

Guest experience

Communication

Stakeholder management

Time management

Analytical skills

Negotiation

Creativity

Job description

Join us as a Food & Beverage Operations Manager at The Dorchester, recognised as one of ‘The Sunday Times Top 10 Best Places to Work for’ in 2024-2026 and ‘Hotel of the Year – London’ at the 2024 AA Hospitality Awards. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success.

We care about your career and are known for having the absolute best people in the industry. When you join us as an Food & Beverage Operations Manager, you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

What you'll get

• Complimentary Stays: Enjoy complimentary stays with breakfast at Dorchester Collection Hotels every year.
• Discountswith our hotels, and benefit from discounts at various high street and online shops
• Employee Perks: Enrol from day 1 into the Royal London Private Pension scheme (we contribute 8% towards your pension); Benefit from seasonal ticket loan, rental deposit scheme, private financial advice, and eye care vouchers.
• Training and Development: Advance in your career by accessing various apprenticeships from Level 2 to Hospitality Degree Level 5. We partner with outstanding nationally recognised Apprenticeship providers.
• Social Events: Participate in vibrant social events, including a summer party, winter ball, pub quizzes, and cultural and milestone recognition celebrations.
• Referral Bonus: Earn a £1000 bonus when you recommend a friend.
• Well-being Support: Access immediate well-being advice because we care about our employees.

What you'll do

As Food & Beverage Operations Manager, you'll love what you do and take pride in taking care of our guests.

• You will be recognised as an operational leader, coach, mentor and ambassador of excellence.
• You will provide guidance, direction and support across all Food & Beverage outlets while ensuring our teams consistently deliver exceptional guest experiences and commercial success.
• Maintain a visible presence throughout the division, actively engaging with guests and colleagues while identifying opportunities to enhance the operation.
• Act as the key operational link between outlet leadership teams and the wider hotel operation.
• Ensure all Food & Beverage venues are fully prepared for service and operating with the highest levels of readiness at all times.
• Work closely with Restaurant Managers, Bar Managers, In Room Dining, Events and Kitchen teams to ensure exceptional guest experiences across every touchpoint.
• Champion a guest-centric culture where personalisation, recognition and emotional connection are embedded into every interaction.
• Build meaningful relationships with guests and proactively address feedback, ensuring concerns are resolved with professionalism, urgency and care.
• Identify opportunities to drive efficiencies without compromising quality or guest experience.

The items shared are the essence of a day in the life of our Food & Beverage Operations Manager, but we will make sure you are provided with specifics on how we care for our hotel.

What you'll bring

• Our values of Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As an Food & Beverage Operations Manager, you’ll have the opportunity to bring these to life and continue to create our legacy.
• Previous experience at a luxury 5-star hotel as a Food & Beverage Operations Manager, Restaurant General Manager or similar leadership role.
• Passion for the role and the team and unique personality
• Ability toempower team members to deliver bespoke services to all guests
• Excellent verbal and written communication skills and be well presented.
• Excellent attention to detail and a commitment to excellence.
• Strong analytical skills.
• Commercial with proven track record in negotiation.
• Strong organisation and time management skills with the ability to manage multiple priorities to deadlines.
• A proactive and solution-driven approach.
• Creativity and a passion for enhancing guest experience. Strong stakeholder management and teamwork skills.
• Commercial awareness within the Food & Beverage environment.

We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. If you need us to do anything to support you during the recruitment process (such as adjustmentsto how you apply, alternative formats of information, or adjustments to the assessment process itself), please do call People & Culture team on 02073197011 or [e-mail].

Job Location

United Kingdom

Location

53 Park Lane, Mayfair W1K 1QA London

Who we are

Our Hotels

We work with some of the most talented and unique individuals in our business, who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is, after all, our people that bring our vision to life. As a member of our Dorchester Collection Family, we will support your development by nurturing your personality, creating a transparent culture of trust collaboration and appreciation. Supported by our annual personal development planning, tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience.

We work with some of the most talented and unique individuals in our business, who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is, after all, our people that bring our vision to life. As a member of our Dorchester Collection Family, we will support your development by nurturing your personality, creating a transparent culture of trust collaboration and appreciation. Supported by our annual personal development planning, tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience.
Treasured by guests. Cherished by employees. Celebrated worldwide.
Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity.
If you need us to do anything to support you during the recruitment process, such as adjustments to how you apply, alternative formats of information, or adjustments to the assessment process itself, please email [e-mail] so that we can discuss how we can support you through the process. Please note that we will not be able to respond to individual enquiries about update

Reference

2022-3463

Reference

2022-3463