Restaurant Shift Manager: Customer Focus & Growth

Tim Hortons UK & Ireland Ltd.; Watford; On-site; GBP 28,000 - 34,000; Full time

Job summary

Tim Hortons UK & Ireland Ltd. in Watford is seeking a Restaurant Shift/Floor Manager to support the Restaurant Manager across customer service, people, sales and operations. You will lead by example, schedule staff, and ensure high standards of food hygiene and service.

The role requires experience running restaurants or fast service environments, teamwork, and a flexible approach to shifts. A strong focus on customer satisfaction and safety will help drive store performance.

Qualifications

• Previous experience running restaurants or fast-service operations.
• Flexible and disciplined approach to work.
• Experience in a food environment is advantageous but not essential.
• Able to work as part of a team or on their own.
• Maintain a high standard of numeracy and literacy.
• Maintain food hygiene and safety to high levels.
• Experience handling customer complaints effectively.

Responsibilities

• Lead customer service, treating customers as the top priority.
• Manage staff scheduling, performance feedback, and HR interactions as needed.
• Drive sales through upselling and promotional activities.
• Oversee weekly stock orders, equipment maintenance, and opening/closing procedures.

Skills

Customer service

People management

Sales awareness

Operations leadership

Job description

Tim Hortons UK & Ireland Ltd. in Watford is seeking a Restaurant Shift/Floor Manager to support the Restaurant Manager across customer service, people, sales and operations. You will lead by example, schedule staff, and ensure high standards of food hygiene and service.

The role requires experience running restaurants or fast service environments, teamwork, and a flexible approach to shifts. A strong focus on customer satisfaction and safety will help drive store performance.