Restaurant Shift Leader: Guest Experience & Service

The Best Western Plus Windmill Village Hotel, Golf Club & Spa; Coventry; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Service Charge

Career development

Room rates at other hotels nationwide

Job summary

Windmill Village Hotel, Golf Club & Spa in Coventry is seeking a Restaurant Shift Leader to deliver exceptional customer service and ensure brand standards and specifications are met. You will be responsible for greeting guests, taking orders, serving food and drinks, and working closely with the team to create memorable experiences for diners.

The role emphasizes a can-do attitude, professionalism, punctuality, and a great personality.

Responsibilities

• Assist with greeting, seating and order taking. Help guests with menu selection and drink requirements
• Serve food and drinks, ensuring that requests and queries are responded to in a timely and friendly manner
• Anticipate and attend to the guest’s needs and desires immediately
• Communicate and work effectively within a team to ensure every guest leaves with the desire to return
• Understand your areas of responsibility, ensuring everything runs effectively in line with brand specification
• Look professional, being punctual, polite, courteous and helpful to guests and colleagues at all times
• Be fully conversant with the facilities, services and promotions offered

Job description

Windmill Village Hotel, Golf Club & Spa in Coventry is seeking a Restaurant Shift Leader to deliver exceptional customer service and ensure brand standards and specifications are met. You will be responsible for greeting guests, taking orders, serving food and drinks, and working closely with the team to create memorable experiences for diners.

The role emphasizes a can-do attitude, professionalism, punctuality, and a great personality.