Restaurant Shift / Floor Manager

Tim Hortons; Broadstairs; On-site; Full time

Job summary

Tim Hortons, un leader mondial dans le secteur de la restauration, recherche un Restaurant Shift / Floor Manager à Broadstairs. Dans ce rôle, vous serez responsable de la satisfaction client, de la gestion des opérations, et du soutien au développement de l'équipe. Vous rejoindrez un environnement dynamique dans une entreprise en pleine expansion, offrant des opportunités de croissance professionnelle.

Qualifications

• Expérience en gestion de restaurant requise.
• Approche flexible et orientée vers l'équipe.
• Compétences en numératie et alphabétisation.

Responsibilities

• Soutenir le responsable de restaurant avec la gestion opérationnelle quotidienne.
• Prioriser la satisfaction des clients et la formation du personnel.
• Surveiller les KPIs et gérer les commandes de stock.

Skills

Leadership

Communication

Customer service

Teamwork

Job description

Restaurant Shift / Floor Manager

Location: CT10 2QJ

Salary: £12.82 + Bonus Scheme

Want to be part of something incredible?

Tim Hortons has an expanding presence in the UK, and we need great people like you to join us!

Are you outgoing, looking to move into management, with experience in restaurants, quick service, or coffee shops?

As part of a global brand originating from Canada with over 5,000 restaurants worldwide, serving over 2 billion cups of coffee, we are planning to open hundreds more in the UK over the next decade.

We prioritize customer satisfaction and are seeking an outgoing Restaurant Shift / Floor Manager to join our team on a permanent basis. In return, you'll receive a competitive salary, opportunities for growth, and a rewarding career.

Ideal candidates will be strong leaders and positive team players with previous experience in the restaurant or customer service sector within a fast-paced environment. Excellent communication skills, a customer-focused approach, and flexibility to work various hours (including early mornings, evenings, and weekends) are essential.

If you are passionate about leading a dynamic team, thrive on customer satisfaction, and love coffee, we want to hear from you!

Key Responsibilities

As a Tim Hortons Restaurant Shift/Floor Manager, you will support the Restaurant Manager with:

Customer Service

• Leading by example, prioritizing customer satisfaction.
• Maintaining a customer-focused approach in all operations.
• Staff scheduling to meet customer demand.
• Supporting operational efficiency through regular store walks and reviews.

People

• Encouraging staff suggestions and addressing concerns.
• Providing performance feedback, setting goals, and supporting development.
• Creating a positive, respectful work environment, working with HR when necessary.

Driving Sales

• Understanding sales trends, popular products, and peak times.
• Ensuring proper product merchandising and marketing execution.
• Training staff in upselling and suggestive selling techniques.
• Identifying areas for improvement to boost sales and motivate staff incentives.

Operations

• Monitoring KPIs such as sales, staff turnover, food safety, and health & safety standards.
• Setting an example by maintaining composure under pressure.
• Managing stock orders, equipment maintenance, and inventory levels.
• Overseeing opening and closing procedures, cleanliness, and safety standards.
• Reporting incidents promptly to the Regional Manager.
• Being available to work various shifts as part of the management team.

Key Requisites

• Experience in restaurant management.
• Flexible, disciplined, and team-oriented approach.
• Food environment experience is advantageous but not essential.
• Ability to work independently and as part of a team.
• Good numeracy and literacy skills.
• Knowledge of food hygiene and safety standards.
• Experience handling customer complaints.