Virtual Contact Centre Team Leader

Hays Travel; Sunderland; Remote; GBP 30,000 - 40,000; Full time

Job summary

Hays Travel is seeking a Virtual Contact Centre Team Leader to manage a dynamic sales team in a home-based environment. This role involves leading team performance, driving sales through various online channels, and ensuring an exceptional customer experience. Join a rapidly expanding team and contribute to a motivating and vibrant culture.

Qualifications

• Experience in managing a sales team and achieving sales targets.
• Strong customer service skills and sales orientation.
• Ability to motivate and lead by example.

Responsibilities

• Manage day-to-day performance and productivity of the sales team.
• Lead by example in personal sales and maintain exceptional customer service standards.
• Achieve individual performance targets and sales objectives.

Skills

Customer Service

Sales Leadership

Team Management

Job description

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Client:

Hays Travel

Location:

Sunderland, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

64ef081e49ec

Job Views:

4

Posted:

02.06.2025

Expiry Date:

17.07.2025

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Job Description:

This is a home-based role.

Working Hours

Monday – Friday, Saturday – Sunday, (specific hours not provided)

Overview

This is an exciting opportunity to lead part of our Virtual Contact Centre sales team that is rapidly expanding. With exceptional sales leads, you will have direct access to engage with our customers online. There are countless sales leads through our Live Chat system, Web Enquiry Forms, and Facebook – all whilst working in a buzzing, fast-paced & highly motivational sales environment. In return, you will get to be part of an amazing growing team.

Role Summary

As a Virtual Contact Centre Team Leader, you will lead a team that handles customer inquiries generated by our websites and social media platforms. You will lead by example, showcasing exceptional customer service using your personality and our company ethos to provide customers with a unique and hassle-free booking experience.

Main Responsibilities

• Manage day-to-day performance and productivity of a busy sales team
• Perform regular motivational performance reviews
• Lead by example in personal sales
• Identify, meet, and exceed customers’ needs and expectations following sales structure
• Handle incoming Live Chats, web inquiries, and Facebook leads
• Proactively communicate with customers during their online journey
• Adhere to company policies and procedures
• Achieve individual performance targets and sales objectives
• Accurately follow up on sales activity by entering data into the systems
• Assist with lead monitoring and provide constructive feedback

Our values

Our SMILE values are embedded into our company culture and ensure our teams work strongly together. You and all of our colleagues will demonstrate the Hays Travel values at all times.