Restaurant Shift / Floor Manager

Tim Hortons UK & Ireland Ltd.; Broadstairs; On-site; Full time

Job summary

Join a leading company in the coffee industry as a Restaurant Shift/Floor Manager. You'll lead a dynamic team, ensuring exceptional customer service while managing operations efficiently. This role offers a competitive salary and opportunities for career growth in a fast-paced environment.

Qualifications

• Previous experience managing restaurants.
• Ability to work independently and as part of a team.
• High standards of food hygiene and safety.

Responsibilities

• Lead by example, prioritizing customer satisfaction.
• Manage weekly stock orders and quality checks.
• Monitor KPIs such as sales and staff turnover.

Skills

Leadership

Customer Service

Communication

Flexibility

Job description

Location: CT10 2QJ

Salary: £12.82 + Bonus Scheme

Want to be part of something incredible?

Tim Hortons has an ever-growing presence in the UK, and we need great people like you to join us!

Are you an outgoing individual, looking to move into Management, with experience in restaurants, quick service, or coffee shops?

Tim Hortons is a part of the fabric of Canada, with over 5,000 quick service restaurants worldwide, serving over 2 billion cups of freshly brewed coffee. We have an expanding presence in the UK, with plans to open hundreds of restaurants over the next 10 years.

We prioritize customer satisfaction and are currently seeking an Restaurant Shift / Floor Manager to join our team on a permanent basis. In this role, you will help us maintain an exceptional brand. You will be rewarded with a competitive salary and opportunities for career growth.

To be successful as a Restaurant Shift / Floor Manager, you should be a great leader and a positive team player, with previous experience in the restaurant and customer service sectors within a fast-paced environment. Excellent communication skills, a strong focus on the customer, and flexibility to work various hours (including early mornings, afternoons, evenings, and weekends) are essential.

If you are passionate about leading a dynamic team, thrive on customer satisfaction, and have a keen interest in coffee, we would love to hear from you.

Key Responsibilities

As a Tim Hortons Restaurant Shift/Floor Manager, supporting the Restaurant Manager, your responsibilities will include:

Customer Service

• Lead by example, prioritizing customer satisfaction.
• Maintain a customer-focused approach in all operations.
• Accurately schedule staff to meet customer demand.
• Support the team in maintaining operational efficiency.
• Conduct regular store walks to ensure quality from the customer's perspective.

People

• Encourage staff to share suggestions and concerns.
• Provide feedback, set goals, and support team members' performance development.
• Create a positive work environment where all employees are treated with dignity and respect.
• Manage performance issues in collaboration with HR when necessary.

Driving Sales

• Understand sales patterns, popular products, and peak times, adjusting strategies accordingly.
• Ensure proper merchandising and stock levels, supporting marketing campaigns.
• Coach staff on upselling and suggestive selling techniques.
• Continuously evaluate opportunities for improvement, motivating staff through incentives.

Operations

• Monitor KPIs such as sales, staff turnover, food safety, and health & safety standards.
• Maintain composure and lead by example under pressure.
• Manage weekly stock orders and quality checks on incoming supplies.
• Oversee maintenance schedules for equipment.
• Ensure optimal inventory levels.
• Handle opening and closing procedures.
• Maintain operational standards, including cleanliness, food hygiene, customer experience, and speed of service.
• Implement and follow health and safety protocols, reporting incidents promptly.
• Be available to work various shifts as part of the management team.

Key Requisites

• Previous experience managing restaurants.
• A flexible and disciplined approach to work.
• Experience in a food environment is advantageous but not essential.
• Ability to work independently and as part of a team.
• Good numeracy and literacy skills.
• High standards of food hygiene and safety.
• Experience handling customer complaints.
• Adherence to health and safety procedures and instructions.