Restaurant Shift / Floor Manager

Tim Hortons; Gravesend; On-site; Full time

Job summary

Join a dynamic team as a Restaurant Shift/Floor Manager at an expanding coffee shop chain. This role offers the chance to lead a passionate team, enhance customer satisfaction, and drive sales in a fast-paced environment. With a focus on operational excellence and team collaboration, you'll play a key role in shaping the customer experience. If you're ready to take the next step in your management career and thrive in a vibrant atmosphere, this opportunity is perfect for you.

Qualifications

• Previous experience in restaurant management is essential.
• Strong leadership and communication skills are required.

Responsibilities

• Lead by example to prioritize customer satisfaction.
• Manage staff scheduling and performance feedback.

Skills

Customer Service

Leadership

Communication Skills

Flexibility

Teamwork

Education

Experience in Restaurant Management

Food Hygiene Certification

Job description

Restaurant Shift / Floor Manager

Location: DA11 0DQ

Salary: Up to £13.00 + Bonus Scheme

Want to be part of something incredible?

Tim Hortons has an ever-growing presence in the UK, and we need great people like you to join us!

Are you an outgoing individual, looking to move into Management, with experience in restaurants, quick service, or coffee shops?

Tim Hortons is a part of Canada's fabric, with over 5,000 quick service restaurants worldwide, serving over 2 billion cups of freshly brewed coffee. We are expanding in the UK, with plans to open hundreds of restaurants over the next 10 years.

We prioritize customer satisfaction and are seeking an outgoing Restaurant Shift / Floor Manager to join our team on a permanent basis. In return, you will receive a competitive salary, growth opportunities, and the chance to build a rewarding career.

To succeed as a Restaurant Shift / Floor Manager, you should be a great leader and positive team player with previous experience in the Restaurant & Customer Service sector within a fast-paced environment. Excellent communication skills, a customer-focused approach, and flexibility to work various hours (including early mornings, afternoons, evenings, and weekends) are essential.

If you are passionate about leading a dynamic team, thrive on customer satisfaction, and have a keen interest in coffee, we'd love to hear from you.

Key Responsibilities

As a Tim Hortons Restaurant Shift/Floor Manager, you will support the Restaurant Manager with responsibilities including:

Customer Service

• Lead by example, prioritizing customer satisfaction.
• Maintain a customer-focused approach in all operations.
• Accurately schedule staff to meet demand.
• Support the team to ensure operational efficiency.
• Conduct regular store walks from the customer's perspective.

People

• Encourage staff to share suggestions and concerns.
• Provide performance feedback, set goals, and offer support.
• Create a positive, respectful team environment.
• Manage performance issues in collaboration with HR.

Driving Sales

• Understand sales patterns, popular products, and peak times.
• Ensure products are well-merchandised and stock levels are maintained.
• Coach staff on upselling and suggestive selling.
• Identify areas for improvement and motivate continuous enhancement.

Operations

• Monitor KPIs such as sales, staff turnover, and hygiene standards.
• Set an example by maintaining composure under pressure.
• Manage weekly stock orders and quality checks.
• Oversee maintenance schedules for equipment.
• Ensure proper opening and closing procedures.
• Maintain cleanliness, food hygiene, and safety standards.
• Report accidents/incidents promptly to the Regional Manager.
• Be flexible to work various shifts as part of the management team.

Key Requisites

• Experience in managing restaurants.
• Flexible and disciplined work approach.
• Food environment experience is advantageous but not essential.
• Ability to work independently and as part of a team.
• Good numeracy and literacy skills.
• Commitment to food hygiene and safety standards.
• Experience handling customer complaints.
• Adherence to health and safety procedures.