Restaurant Ops Leader: Elevate Team & Guest Experience

Gastronomy Locations; Lancashire; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Quarterly bonus

Extra holiday

Life assurance

Free chicken & chips every shift

Staff discount 25%

Gym discounts

200+ high street perks & cashback

Wellbeing support

Job summary

KFC in Lancashire is seeking an Assistant Restaurant General Manager to lead daily operations, drive performance and nurture a high-energy team. You will coach staff, oversee guest experiences, and ensure smooth back-of-house and front-of-house operations.

The role focuses on ownership of KPIs, staff development, and maintaining brand standards to deliver excellent guest service in a busy restaurant environment.

Qualifications

• Demonstrated ability to lead by example and develop high-performing teams.
• Experience driving performance and achieving targets in a fast-paced restaurant.
• Strong focus on guest experience, operations, and compliance.

Responsibilities

• Assist in owning the restaurant's day-to-day operations and performance.
• Train, coach and motivate the crew to meet and exceed standards.
• Own KPIs, support the team to deliver shifts that meet expectations.
• Manage rosters, stock, and backend admin to keep the restaurant running smoothly.
• Create a welcoming, guest-centric environment that turns first-time visitors into regulars.

Skills

Leadership

Team management

Training & coaching

Operations management

Guest experience

KPI targets

Job description

KFC in Lancashire is seeking an Assistant Restaurant General Manager to lead daily operations, drive performance and nurture a high-energy team. You will coach staff, oversee guest experiences, and ensure smooth back-of-house and front-of-house operations.

The role focuses on ownership of KPIs, staff development, and maintaining brand standards to deliver excellent guest service in a busy restaurant environment.