Restaurant Ops Lead: Guest Experience & Team Growth

KFC UK; Boston; On-site; GBP 32,000 - 35,000; Full time

Benefits offered by this job

Quarterly bonus

Extra holiday

Life assurance

Free chicken & chips every shift

Staff discount

Gym discounts

200+ high-street perks and cashback

Wellbeing support

Job summary

KFC UK is seeking a motivated Shift Leader to support the team, own day-to-day operations, and help hit performance goals while delivering an outstanding guest experience.

You will lead by example, train and coach crew, manage rostering and stock, and ensure every shift runs smoothly with a friendly, efficient atmosphere.

This role offers a competitive salary of £32,000–£35,000, a quarterly bonus, extra holiday, life assurance, staff discounts, and wellbeing support as part of our team.

Qualifications

• Previous experience managing teams and leading by example.
• Strong people-skills to build teams and handle conversations.
• Capability to maintain smooth, compliant operations during busy periods.

Responsibilities

• Lead and support the team, driving performance and keeping the vibe alive.
• Train, coach, and motivate crew to meet and exceed standards.
• Own KPIs, support the team, and ensure shifts meet expectations.
• Handle rostering, stock control, and behind-the-scenes tasks.
• Turn first-time guests into regulars with memorable service.

Skills

Team leadership

People skills

Operations management

Job description

KFC UK is seeking a motivated Shift Leader to support the team, own day-to-day operations, and help hit performance goals while delivering an outstanding guest experience.

You will lead by example, train and coach crew, manage rostering and stock, and ensure every shift runs smoothly with a friendly, efficient atmosphere.

This role offers a competitive salary of £32,000–£35,000, a quarterly bonus, extra holiday, life assurance, staff discounts, and wellbeing support as part of our team.