Restaurant Team Lead: Drive Ops, People & Guest Experience

Kentucky Fried Chicken (KFC); Workington; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Quarterly BONUS

Extra holiday

Life assurance

Free chicken & chips every shift

25% staff discount

Gym discounts

200+ high street perks & cashback

Wellbeing support

Job summary

KFC in the UK and Ireland is seeking a hands-on leader to guide restaurant teams, own day-to-day operations, and elevate guest experiences. You’ll train and coach staff, drive KPIs, and ensure shifts run smoothly while maintaining the brand’s energy and vibe.

Join a company with heritage and a focus on real people, offering opportunities to grow within the broader KFC network across locations and at the Restaurant Support Centre.

Qualifications

• Experience leading teams and bringing out the best in others.
• Strong people skills and ability to handle tough conversations.
• Ability to keep operations running smoothly under pressure.

Responsibilities

• Lead by example and own restaurant ownership during shifts.
• Train, coach, and motivate the crew to exceed standards.
• Own KPIs and ensure shifts meet performance targets.
• Manage admin tasks from rosters to stock to support smooth operations.
• Create a welcoming guest experience and turn first-time visitors into regulars.

Skills

Team leadership

People skills

Operations management

Job description

KFC in the UK and Ireland is seeking a hands-on leader to guide restaurant teams, own day-to-day operations, and elevate guest experiences. You’ll train and coach staff, drive KPIs, and ensure shifts run smoothly while maintaining the brand’s energy and vibe.

Join a company with heritage and a focus on real people, offering opportunities to grow within the broader KFC network across locations and at the Restaurant Support Centre.