Restaurant Operations Leader

KFC - New Street; Birmingham; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Quarterly bonus

Extra holiday

Life assurance

Free chicken & chips

Staff discount 25%

Gym discounts

High street perks & cashback

Wellbeing support

Job summary

KFC - New Street in Birmingham is seeking an Assistant Restaurant General Manager to lead daily operations, drive performance and deliver an outstanding guest experience. You will coach a motivated team, own KPIs, handle rostering and stock, and ensure smooth, compliant service while keeping the vibe warm and welcoming.

The role values hands-on leadership, people skills, and the ability to build a dream team that embodies the KFC brand and guarantees consistent, high-quality service from shift

Qualifications

• You lead by example and know how to bring out the best in others.
• You understand people and build strong teams while supporting performance.
• You keep operations running smoothly, efficiently, and compliantly.

Responsibilities

• Support like a leader. Assist in taking ownership of the restaurant — help drive performance, hit goals, and keep the vibe alive.
• Help build a dream team. Train, coach, and motivate your crew to not only meet standards but go beyond them.
• Hit those targets. Own your KPIs, support the team, and make sure every shift delivers what’s expected.
• Keep everything running smooth. Stay on top of the admin — from rosters to stock, you help ensure the behind-the-scenes work is solid.
• Make every guest feel special. Assist in turning first-timers into regulars with moments that keep them coming back.

Skills

Lead by example

People development

Operations management

Job description

KFC - New Street in Birmingham is seeking an Assistant Restaurant General Manager to lead daily operations, drive performance and deliver an outstanding guest experience. You will coach a motivated team, own KPIs, handle rostering and stock, and ensure smooth, compliant service while keeping the vibe warm and welcoming.

The role values hands-on leadership, people skills, and the ability to build a dream team that embodies the KFC brand and guarantees consistent, high-quality service from shift