Restaurant Operations Lead: Drive KPIs & Guest Experience

KFC UK&I; Stratford-upon-Avon; On-site; GBP 24,000 - 28,000; Full time

Benefits offered by this job

Quarterly BONUS

Extra holiday

Free chicken & chips every shift

Gym discounts

200+ high street perks & cashback

Wellbeing support

Job summary

KFC UK&I in England is seeking a hands-on leader to own daily operations, the guest experience, and the team atmosphere. You’ll drive performance, coach your crew, and ensure every shift hits its targets while maintaining compliant, efficient operations.

We offer real opportunities to grow, with bonuses, extra holidays, and perks that reward hustle and well-being. Join a team where you can be yourself and help guests feel at home.

Qualifications

• You lead by example and have prior experience managing teams.
• You understand people, coach, and help others grow.
• You keep operations running smoothly, clean, compliant, and efficient.

Responsibilities

• Support like a leader. Take ownership of the restaurant and drive performance.
• Train, coach, and motivate the crew to meet and exceed standards.
• Own your KPIs, support the team, and ensure shifts deliver as expected.
• Oversee admin tasks from rosters to stock and ensure behind-the-scenes work is solid.
• Make guests feel special and turn first-timers into regulars.

Skills

Team leadership

People development

Operations management

Job description

KFC UK&I in England is seeking a hands-on leader to own daily operations, the guest experience, and the team atmosphere. You’ll drive performance, coach your crew, and ensure every shift hits its targets while maintaining compliant, efficient operations.

We offer real opportunities to grow, with bonuses, extra holidays, and perks that reward hustle and well-being. Join a team where you can be yourself and help guests feel at home.