Restaurant Operations Leader — Guest Experience

Kentucky Fried Chicken (KFC); East Midlands; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Quarterly bonus

Extra holiday

Life assurance

Free chicken & chips every shift

25% staff discount

Gym discounts

200+ high street perks & cashback

Wellbeing support

Job summary

Kentucky Fried Chicken (KFC) in the United Kingdom is seeking a hands-on leader to support the team, own day-to-day operations and help hit performance goals. You will drive the guest experience, coach staff, manage rosters and stock, and ensure smooth operations so every shift delivers great service.

You’ll lead by example, nurture a positive team culture, and keep operations compliant and efficient, even during busy periods.

Qualifications

• Proven ability to lead a team and drive performance.
• Strong people skills with focus on coaching and development.
• Excellent customer service and guest experience focus.

Responsibilities

• Lead daily operations and drive performance metrics.
• Train, coach and motivate the crew to exceed standards.
• Own guest experience by ensuring friendly, efficient service.
• Manage scheduling, stock levels and admin tasks to keep operations smooth.
• Create a welcoming atmosphere that makes guests and staff feel at home.

Skills

Leadership

People management

Customer service

Communication

Job description

Kentucky Fried Chicken (KFC) in the United Kingdom is seeking a hands-on leader to support the team, own day-to-day operations and help hit performance goals. You will drive the guest experience, coach staff, manage rosters and stock, and ensure smooth operations so every shift delivers great service.

You’ll lead by example, nurture a positive team culture, and keep operations compliant and efficient, even during busy periods.