Restaurant Manager, Cooper's Cut

Four Seasons Hotels Ltd; Greater London; On-site; GBP 70,000 - 100,000; Full time

Benefits offered by this job

Competitive annual package

Structured 40 hour working week

Career development pathways

Staff meals on duty

Job summary

Four Seasons Hotel London at Tower Bridge is seeking an experienced Restaurant Manager to lead Cooper’s Cut, our modern steakhouse concept. The role focuses on delivering exceptional guest experiences, coaching a high‑performing team, and maintaining the highest standards of service in a luxury environment.

You will drive revenue, partner with culinary, and manage operations across a demanding schedule, while upholding Four Seasons values and ensuring compliance with licensing and safety

Qualifications

• Experience leading teams in luxury restaurant/hospitality environments.
• Excellent guest service and hospitality standards.
• Strong leadership with a track record of building high‑performing teams.
• Strong communication, interpersonal and guest relation skills.
• Good commercial awareness and knowledge of restaurant financials.

Responsibilities

• Lead the daily operation of Cooper’s Cut with focus on guest experiences.
• Inspire and coach the restaurant team to deliver Four Seasons standards.
• Drive guest satisfaction, loyalty and engagement through excellent service.
• Maintain knowledge of menus, wine, cocktails and restaurant concepts.
• Partner with culinary to deliver outstanding F&B experiences and revenue growth.
• Oversee scheduling, labor productivity, payroll, and costs; manage recruitment and training.

Skills

Restaurant leadership

Luxury hospitality

Team development

Guest service excellence

Revenue & cost control

Communication skills

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Set in the heart of the City, overlooking Tower Bridge and the Tower of London, Tower Bridge is the starting point for discovering London’s historic past, alongside its exhilarating present. As impressive inside as out, this famous five-star hotel remains the centre of attention, as a new chapter begins in its history. This beautiful grade II listed building and former HQ of the Port of London Authority has 100 rooms, 41 residential apartments of which 31 units are in a FS run transient rental program, a stunning ballroom which has hosted the inaugural Reception of the United Nations, 5 meeting rooms, a stunning destination spa with 8 treatment rooms, hammam, steam, sauna and swimming and vitality pool, and a fantastic Food and Beverage offering including Cooper’s Cut (Modern Steakhouse),Mei Ume (Chinese/ Japanese cuisine) and Rotunda (all day dining, afternoon tea & bar)

Restaurant Manager

Cooper’s Cut

Four Seasons Hotel London at Tower Bridge

At Four Seasons, exceptional dining experiences are built on genuine hospitality, attention to detail, and passionate service. Cooper’s Cut is a modern dining destination showcasing premium ingredients, expertly crafted dishes, and warm, personalised service within one of London’s most iconic luxury hotels.

Four Seasons Hotel London at Tower Bridge is seeking an experienced Restaurant Manager to lead the day to day operation of Cooper’s Cut. This is an exciting opportunity for a hospitality professional who thrives in a high performing restaurant environment and is passionate about creating memorable guest experiences while developing exceptional teams.

The Role

As Restaurant Manager, you will be responsible for the overall leadership, performance, and guest experience of Cooper’s Cut. You will lead a passionate team, ensuring the highest standards of service are consistently delivered while driving engagement, profitability, and operational excellence.

What You Will Do

• Lead the daily operation of Cooper’s Cut, ensuring exceptional guest experiences at every service
• Inspire, coach, and develop the restaurant team to consistently deliver Four Seasons standards
• Build meaningful relationships with guests and drive guest satisfaction, loyalty, and engagement
• Maintain expert knowledge of menus, wine offerings, cocktails, and restaurant concepts
• Partner closely with the culinary team to deliver exceptional food and beverage experiences
• Drive revenue growth through effective upselling, promotions, and commercial decision making
• Manage scheduling, labour productivity, payroll, and operational costs
• Oversee recruitment, onboarding, training, and performance management of team members
• Ensure compliance with licensing regulations, health and safety requirements, and Four Seasons policies
• Monitor service standards, identify opportunities for improvement, and implement action plans
• Act as a visible and approachable leader during service, supporting both guests and team members
• Collaborate with hotel departments to ensure seamless and personalised guest experiences

What We Are Looking For

• Previous management experience within a luxury restaurant, hotel restaurant, steakhouse, or high-end hospitality environment
• Strong food and beverage knowledge, including wine, cocktails, premium dining, and luxury service
• Proven leadership experience with a track record of developing high performing teams
• Excellent communication and interpersonal skills
• Strong commercial awareness and understanding of restaurant financial performance
• Passion for hospitality and creating memorable guest experiences
• Ability to perform effectively in a fast-paced operational environment
• Strong organisational and problem-solving skills
• Professional presentation and exceptional attention to detail
• Right to Work in the UK

What To Expect

• Full-time position based on a 40-hour working week
• Five shifts per week across a rotating schedule
• Restaurant operation covering breakfast, lunch, dinner, private dining experiences, and special events
• Flexibility required across mornings, evenings, weekends, and public holidays

What We Offer

At Four Seasons Hotel London at Tower Bridge, we support passionate people who want to grow, lead, and build long term careers within a world class luxury hospitality brand.

• Competitive annual package
• Structured 40 hour working week
• Excellent training and clearly defined career development pathways
• Strong internal progression opportunities across London and the global Four Seasons portfolio
• Holiday entitlement increasing with service up to 33 days
• Up to two paid Wellness Days per year
• Company Sick Pay, increasing with service
• Life insurance while on duty
• Up to 20 complimentary nights at Four Seasons Hotels and Resorts worldwide, increasing with service, as well as heavily discounted rates at all properties
• Bring the Four Seasons experience home. Following probation, employees can purchase up to three Four Seasons signature mattresses each year for themselves, family, and friends at cost price
• 50% discount across UK Four Seasons food and beverage outlets from day one for up to four guests
• Complimentary meals while on duty in Pepys Cellar, our staff cafeteria, with refreshments available throughout the day
• Discounted gym membership with City’s Leonardo Hotel
• Bupa Dental Cover and MediCash healthcare plans available
• Enhanced maternity and paternity pay
• Uniform with complimentary professional dry cleaning from day one
• Season Ticket Loan and Cycle to Work scheme available from day one
• Access to Wagestream for greater pay flexibility and discounts
• Employee recognition programmes including monthly awards and events
• Annual themed team events plus regular social, charitable, and sporting activities

Lead the Cooper’s Cut Experience

If you are a passionate Food and Beverage leader who enjoys developing teams, driving service excellence, and creating memorable dining experiences, we would love to hear from you.