Restaurant Manager

Palé Hall; Bala; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

On-site parking

Complimentary meals while on duty

Generous employee rates at fellow Relà

Job summary

Palé Hall in Bala is seeking an experienced Restaurant Manager to lead our food and beverage operations across the hotel, delivering five-red-star service and upholding company procedures.

You will inspire a professional team, work closely with Head Chef and F&B Manager, and ensure impeccable guest experiences while managing budgets and staff development.

Qualifications

• Experience managing in a high-calibre hospitality environment.
• Proven ability to lead teams to exceptional service.
• Strong organisational and presentation standards.

Responsibilities

• Lead the delivery of five-red-star restaurant and hotel F&B service.
• Oversee daily operations across restaurant and dining areas.
• Inspire, train and manage the restaurant team to uphold standards.
• Develop guest relationships and upsell opportunities.
• Manage budgets, forecasts and controllable costs.
• Ensure accurate stock control and supplier liaison.
• Collaborate with Head Chef and F&B Manager.
• Handle guest feedback with discretion and professionalism.

Skills

Leadership

Guest service

Staff management

Communication

Budgeting

Job description

An experience at Palé Hall is a truly memorable one. Pale Hall is steeped in history yet with a modern twist. The elegant dining room serves our tasting menus with a seasonally changing a la carte menu.

Job Description

We are seeking an experienced, charismatic and forward-thinking Restaurant Manager to join us as we take Palé Hall’s food and beverage offering into an exciting new era.

A natural and inspiring leader, you will bring restaurant management experience gained within a high-calibre hospitality environment, together with an instinctive understanding of exceptional service. Immaculately presented and highly professional, you will lead by example, inspiring your team to uphold the same exacting standards.

Purpose of the Role

To lead the delivery of exceptional restaurant and food and beverage service throughout the hotel, working closely with the Head Chef and Food & Beverage Manager to ensure established company procedures and five-red-star standards are consistently maintained.

You will develop strong working relationships with colleagues and build genuine rapport with our guests, creating memorable experiences and delivering a level of service that consistently exceeds expectations.

About You

You will be motivated, highly organised and committed to the highest standards of personal presentation and professionalism. An engaging and confident leader, you will have the ability to inspire and motivate your team while communicating naturally and effectively with guests and colleagues at all levels.

You will have exceptional attention to detail, sound judgement and the confidence to manage challenging situations with discretion and professionalism. Above all, you will bring a positive, flexible and hands-on approach to the day-to-day management of the hotel’s food and beverage operation.

Key Responsibilities

• Manage and oversee the restaurants and food and beverage service throughout the hotel, working closely with the Head Chef and Food & Beverage Manager to consistently deliver five-red-star standards.
• Take overall responsibility for the day-to-day restaurant operation, ensuring all areas are impeccably prepared, presented and maintained.
• Lead by example in all aspects of service, grooming and professional presentation, setting clear expectations for the restaurant team.
• Lead, motivate and develop the restaurant team, fostering a positive culture, strong team spirit and cohesive, efficient working relationships.
• Maintain a thorough understanding of all food and beverage roles and responsibilities, particularly within the restaurant, identifying opportunities to improve efficiency, cost-effectiveness and service standards.
• Develop excellent relationships with guests, anticipating their needs and expectations and creating personalised, memorable experiences.
• Maintain comprehensive knowledge of the hotel’s menus, packages, incentives, services and facilities, including the composition, presentation and service of dishes within the restaurants.
• Confidently promote the hotel’s services and facilities, identifying opportunities to enhance the guest experience, maximise sales and generate future business.
• Handle guest feedback and complaints with confidence, empathy and discretion, seeking effective resolutions that protect guest satisfaction and the reputation of the hotel.
• Demonstrate a strong understanding of budgets, forecasts and profit and loss, effectively managing fixed and variable costs, including payroll, within your areas of responsibility.
• Maintain commercial awareness and understand how restaurant performance contributes to the hotel’s profitability and the wider success of the business.
• Actively contribute to the maximisation of food and beverage and hotel revenue.
• Ensure ordering, stock control and stocktaking procedures are followed accurately and completed within required timescales.
• Build genuine rapport with guests, encouraging loyalty, repeat visits and future business.

The Position

This is a full-time, permanent position, working 48 hours per week over five days out of seven. An immediate start is available.

We offer a competitive salary based on experience, together with:

• On-site parking
• Complimentary meals while on duty
• Generous employee rates at fellow Relais and POB hotels

Most importantly, you will be joining a kind and supportive team within a working environment founded on mutual respect, professionalism and understanding.

All applicants must have the right to work in the UK.

Additional Information

Salary depending on experience

Onsite parking

This is a full time permanent position, 48 hours per week,fivedays over seven Monday to Sunday.