Restaurant Host

Lavo at The BoTree; City of Westminster; Sur place; GBP 20 000 - 26 000; Plein temps

Avantages offerts par ce poste

Cycle to work

Employee assistance

Wellbeing programme

Free overnight stay

Birthday day off

Travel programme

Refer a friend bonus

Holiday entitlement

Community days

Meal on duty

Résumé du poste

The BoTree, part of the Curio Collection by Hilton, invites a Restaurant Host to warmly welcome guests, manage reservations, and support the smooth flow of service in a luxury setting. You will collaborate with restaurant leadership and service teams to uphold The BoTree’s high standards and guest experiences.

You bring guest-facing hospitality experience, strong communication, and the ability to stay composed during busy periods.

Qualifications

• Experience in a guest-facing hospitality role.
• Experience in high-volume or luxury restaurant settings.
• Excellent communication and interpersonal skills.
• Ability to manage reservations and guest requirements.

Responsabilités

• Welcome guests warmly and professionally.
• Manage reservations and guest waiting list.
• Coordinate with leadership, bar and service teams for seamless service.
• Respond to guest inquiries and concerns with ownership.
• Build relationships with guests, recognise returning visitors.
• Maintain a visible, welcoming reception and ensure entrance meets standards.
• Use reservation systems to keep guest profiles and bookings up-to-date.
• Communicate VIPs, celebrations and dietary requirements to colleagues.
• Foster hospitality, teamwork and service excellence.

Connaissances

Hospitality experience

Guest-facing

Communication skills

High-volume service

Outils

SevenRooms

OpenTable

Description du poste

At The BoTree, we believe luxury should feel purposeful. As part of the Curio Collection by Hilton, our hotel combines uncompromising standards with a conscious approach to hospitality, creating spaces where our team members, guests, community and planet can flourish.

We are looking for a Restaurant Host to join our talented LAVO team. As the first point of contact for our guests, you will create a warm and polished welcome, manage reservations and table allocations, and support the smooth flow of service across the restaurant and bar. Working closely with the restaurant leadership and service teams, you will anticipate guest needs and help create memorable experiences that reflect LAVO and The BoTree’s luxury standards and values.

The Role

Key responsibilities include:

• Welcome every guest warmly and professionally, creating an exceptional first and lasting impression.
• Manage reservations, table allocations and the guest waiting list accurately and efficiently.
• Coordinate closely with the restaurant leadership, bar and service teams to support a seamless flow of service.
• Respond promptly and professionally to guest enquiries, requests, feedback and concerns, taking ownership to achieve positive outcomes.
• Build meaningful relationships with guests, recognising returning visitors and anticipating individual preferences and needs.
• Maintain a visible and welcoming presence at the restaurant reception and ensure the entrance area is presented to the highest standard.
• Use reservation systems accurately, maintaining up-to-date guest profiles, bookings and special requirements.
• Communicate clearly with colleagues regarding VIPs, celebrations, dietary requirements and other important guest information.
• Foster a culture of genuine hospitality, teamwork and service excellence, contributing to a positive and collaborative environment.

About You

You will have experience in a guest-facing hospitality role, ideally as a Restaurant Host within a high-volume or luxury restaurant, and understand the important role the welcome experience plays in creating memorable visits.

Passionate about hospitality, you will bring professionalism, attention to detail and confidence when engaging with guests. You will remain composed during busy services and take pride in delivering personalised, attentive service.

You bring warmth, positive energy and a willingness to support colleagues wherever needed, contributing to a culture where both guests and team members can flourish.

We're looking for someone with:

• A passion for hospitality and delivering exceptional guest experiences.
• Previous experience as a Restaurant Host or in a similar guest-facing restaurant role.
• Experience working in a high-volume environment, with the ability to remain calm and organised during busy services.
• Strong communication and interpersonal skills, with the confidence to build rapport with guests and colleagues.
• Excellent attention to detail and the ability to manage reservations, table plans and guest requirements accurately.
• Familiarity with SevenRooms, OpenTable or a similar reservations platform is desirable.
• A flexible and adaptable approach to working hours and operational demands.

What we offer

• Cycle to work scheme.
• Dedicated employee assistance programme through Health Assured.
• ‘Stream’ financial wellbeing programme.
• Complimentary overnight stay, including dinner and breakfast, at one of our hotels to celebrate your work anniversary.
• An extra day’s holiday on your birthday.
• Hilton Go Travel Programme for Team Members and Family and Friends.
• Recommend a friend bonus of up to £750.
• 28 days’ holiday per year, including public and bank holidays, rising to 33 days with annual increments.
• Two paid community days per year.
• Meals provided while on duty.

Join Us

At The BoTree, our values of Truth, Love and Compassion shape the way we work, support each other and welcome our guests. We are committed to creating a workplace where our team members feel respected, inspired and able to grow.

If you are passionate about creating exceptional restaurant experiences and delivering a warm, memorable welcome, we’d love to hear from you.

Be part of something extraordinary. Be part of The BoTree.