In Room Dining Waiter/ Waitress

Lavo at The BoTree; Greater London; Sur place; GBP 22 000 - 26 000; Plein temps

Avantages offerts par ce poste

Cycle to work scheme

Health Assured—employee assistance

Stream financial wellbeing programme

Complimentary overnight stay (incl.-d?

Extra day’s holiday on your birthday

Hilton Go Travel Programme

Recommend a friend bonus up to £750

28 days holiday rising to 33 with age/

2 paid community days

Meals provided while on duty

Résumé du poste

The BoTree is seeking an In Room Dining Waiter to join our Food & Beverage team. You will deliver personalised dining experiences in guests' rooms, working closely with kitchen and hotel teams to ensure flawless service.

Ideal candidates bring experience in luxury hospitality, a caring approach and the ability to manage multiple orders with discretion. This role supports a busy operation with evenings, weekends, and public holidays as part of shift patterns.

Qualifications

• Previous food & beverage service experience, ideally in luxury hotel or in-room dining.
• Discretion, accuracy and thoughtful personal service are essential.
• Clear communication and professional guest interaction.
• Strong teamwork and ability to thrive in busy shifts.
• Attention to detail and a positive, proactive attitude.

Responsabilités

• Prepare and deliver in-room dining orders promptly and accurately.
• Present food and beverages professionally with correct setup and temperature.
• Provide warm, discreet, personalised service respecting guest privacy.
• Assist with taking and confirming orders, including dietary needs and allergens.
• Set up and clear in-room dining trays, trolleys and equipment safely.
• Respond to guest requests promptly and escalate issues when needed.
• Coordinate with kitchen, Front Office and Housekeeping for seamless service.
• Maintain high standards of cleanliness and presentation in service areas.
• Follow food safety, health & safety and responsible service procedures.
• Support sustainability initiatives and uphold The BoTree values.
• Contribute to a positive team culture and guest-focused hospitality.

Description du poste

About The BoTree

At The BoTree, we believe luxury should feel purposeful. As part of the Curio Collection by Hilton, our hotel combines uncompromising standards with a conscious approach to hospitality, creating spaces where our team members, guests, community and planet can flourish.

We are looking for an In Room Dining Waiter to join our Food & Beverage team at The BoTree. You will deliver attentive, personalised dining experiences in the comfort of our guests’ rooms, ensuring every order is presented with care and served to the highest luxury hospitality standards. Working closely with the kitchen and wider hotel teams, you will help create memorable moments for every guest.

The Role

Key responsibilities include:

• Prepare and deliver in-room dining orders promptly, accurately and with exceptional attention to detail.
• Present food and beverages professionally, ensuring the correct setup, temperature and presentation for each order.
• Provide warm, discreet and personalised service, respecting guest privacy and individual preferences.
• Assist with taking and confirming orders, including dietary requirements and allergen information, following hotel procedures.
• Set up and clear in-room dining trays, trolleys and equipment efficiently and safely.
• Respond promptly and professionally to guest requests, queries and feedback, escalating concerns when appropriate.
• Work closely with the kitchen, Front Office and Housekeeping teams to ensure seamless service delivery.
• Maintain excellent cleanliness, hygiene and presentation standards in service areas and equipment.
• Follow food safety, health and safety, and responsible service procedures at all times.
• Support sustainability initiatives and waste reduction in line with The BoTree’s values and commitments.
• Contribute to a positive, supportive team culture and consistently deliver thoughtful, guest-focused hospitality.

About You

You will have experience in food and beverage service, ideally within a luxury hotel or premium hospitality environment, and understand the importance of discretion, accuracy and thoughtful personal service.

Passionate about hospitality, you will take pride in every detail of the guest dining experience, from preparing orders to professional presentation and timely delivery.

You bring a positive attitude, strong teamwork and the flexibility to support a busy operation, helping both guests and colleagues flourish.

We're looking for someone with:

• A genuine passion for luxury hospitality and personalised guest service.
• Previous food and beverage service experience, ideally in a hotel or in-room dining environment.
• Knowledge of food and beverage service standards, hygiene and allergen procedures.
• Clear communication skills and the confidence to engage warmly and professionally with guests and colleagues.
• Strong organisation and attention to detail, with the ability to manage multiple orders and priorities.
• A proactive, reliable and collaborative approach to delivering excellent service.
• A commitment to sustainability, cleanliness and responsible hospitality.
• Flexibility to work shifts, including evenings, weekends and public holidays.

What We Offer

• Cycle to work scheme.
• Dedicated employee assistance programme through Health Assured.
• ‘Stream’ financial wellbeing programme.
• Complimentary overnight stay (including dinner and breakfast) at one of our hotels to celebrate your work anniversary.
• An extra day’s holiday on your birthday.
• Hilton Go Travel Programme for Team Members and Family and Friends.
• Recommend a friend bonus up to £750.
• 28 days holiday per year, including public and bank holidays, rising to 33 days with annual increments.
• 2 paid community days per year.
• Meals provided while on duty.

Join Us

At The BoTree, our values of Truth, Love and Compassion shape the way we work, support each other and welcome our guests. We are committed to creating a workplace where our team members feel respected, inspired and able to grow.

Be part of something extraordinary. Be part of The BoTree.