Floor Manager

Lavo at The BoTree; Greater London; Sur place; GBP 38 000 - 48 000; Plein temps

Avantages offerts par ce poste

Cycle to work

Health Assured EAP

Wellbeing programme

Overnight stay on anniversary

Birthday day off

Go Travel programme

Refer a friend bonus

28 days holiday, rising to 33

Community days

Meals on duty

Résumé du poste

The BoTree, part of the Curio Collection by Hilton, is seeking a Floor Manager to lead LAVO Restaurant operations, delivering attentive service and consistently high standards across all dining periods, while collaborating with kitchen and bar teams to ensure seamless service.

You will coach front-of-house teams, manage reservations and service flow, monitor guest satisfaction and safety standards, and partner with the Restaurant Manager to create a warm, memorable guest experience that reflects

Qualifications

• Experience leading restaurant service in a high-quality, busy dining environment.
• Warm, confident and hands-on leadership, developing others while maintaining high standards.
• Passion for hospitality, guest engagement and personalised service.
• Experience coaching front-of-house teams.
• Excellent communication, organisation and problem-solving skills.
• Confident managing a busy restaurant floor and handling changing service demands.
• Solid understanding of food and beverage service, allergen awareness and compliance with operational standards.
• Positive, professional and collaborative approach.
• Flexibility to work breakfast, evenings, weekends and peak service periods.

Responsabilités

• Lead and coordinate daily restaurant floor operations across all dining periods.
• Deliver attentive, personalised guest service in line with LAVO and The BoTree standards.
• Create a welcoming atmosphere and build lasting guest relationships.
• Support the Restaurant Manager with briefing, coaching, motivating and developing front-of-house staff.
• Oversee service flow, table management and communication between floor, bar and kitchen.
• Monitor service quality, guest satisfaction and staff performance, taking prompt action to resolve concerns.
• Support operational standards, reservations, stock control and efficient use of resources.
• Ensure compliance with food safety, allergen awareness, health and safety procedures.
• Foster a culture of teamwork, accountability and continuous improvement.

Description du poste

About The BoTree

At The BoTree, we believe luxury should feel purposeful. As part of the Curio Collection by Hilton, our hotel combines uncompromising standards with a conscious approach to hospitality, creating spaces where our team members, guests, community and planet can flourish.

We are looking for a Floor Manager to join our LAVO Restaurant team. This role plays a key part in delivering exceptional dining experiences through personalised service, confident floor leadership and consistently high standards. Working closely with the Restaurant Manager, Kitchen Team and wider Food & Beverage team, you will help create a warm, engaging atmosphere and memorable experiences for every guest.

The Role

Key responsibilities include:

• Lead and coordinate daily restaurant floor operations, ensuring a seamless service across all dining periods.
• Deliver exceptional, attentive and personalised guest service in line with LAVO and The BoTree standards.
• Create a welcoming atmosphere and build lasting relationships with guests.
• Support the Restaurant Manager with briefing, coaching, motivating and developing the front-of-house team.
• Oversee service flow, table management and communication between the floor, bar and kitchen to ensure an outstanding dining experience.
• Monitor service quality, guest satisfaction and team performance, taking prompt action to resolve concerns.
• Support operational standards, reservations, stock control and efficient use of resources.
• Ensure compliance with food safety, allergen awareness, health and safety and relevant operational procedures.
• Foster a culture of teamwork, accountability and continuous improvement.

About You

• You will have experience leading restaurant service in a high-quality, busy dining environment.
• Warm, confident and hands-on, you lead by example, remain composed under pressure and take pride in developing others while delivering consistently high standards.

We're looking for someone with:

• Previous experience as a Floor Manager, Assistant Restaurant Manager or similar supervisory role in a quality restaurant environment.
• A genuine passion for hospitality, guest engagement and personalised service.
• Experience coaching front-of-house teams.
• Excellent communication, organisation and problem-solving skills.
• Confidence managing a busy restaurant floor and responding effectively to changing service demands.
• Sound understanding of food and beverage service, allergen awareness and operational standards.
• A positive, professional and collaborative approach.
• Flexibility to work on breakfast, evenings, weekends and peak service periods.

What We Offer

• Cycle to work scheme.
• Dedicated employee assistance programme through Health Assured.
• Stream financial wellbeing programme.
• Complimentary overnight stay (including dinner and breakfast) at one of our hotels to celebrate your work anniversary.
• An extra day’s holiday on your birthday.
• Hilton Go Travel Programme for Team Members and Family and Friends.
• Recommend a friend bonus up to £750.
• 28 days holiday per year, including public and bank holidays, rising to 33 days with annual increments.
• 2 paid community days per year.
• Meals provided while on duty.

Join Us

At The BoTree, our values of Truth, Love and Compassion shape the way we work, support each other and welcome our guests. We are committed to creating a workplace where our team members feel respected, inspired and able to grow.

If you are passionate about leading exceptional restaurant service, developing teams and creating memorable dining experiences at LAVO, we would love to hear from you.

Be part of something extraordinary. Be part of The BoTree.