Front Office Manager

The BoTree; City of Westminster; Sur place; GBP 52 000 - 70 000; Plein temps

Avantages offerts par ce poste

Cycle to work

Health Assured programme

Stream financial wellbeing

Complimentary overnight stay with dine

Birthday holiday

Résumé du poste

The BoTree in Westminster is seeking an experienced Front Office Manager to lead a luxury hotel Front Office team and deliver exceptional, personalised guest service. You will build a high-performing team, foster wellbeing, and ensure seamless guest journeys across departments.

This 40-hour onsite role includes weekends and executive shifts. You will bring proven leadership in luxury hospitality, with a focus on guest service, coaching and cross-team collaboration, along with familiarity with

Qualifications

• Experienced Front Office leader in a luxury hotel
• Strong leadership and people-development track record
• Ability to deliver exceptional guest experiences at scale
• Proven coaching skills and performance feedback
• Excellent communication across departments
• Solid scheduling and operational oversight

Responsabilités

• Lead day-to-day Front Office operation for arrivals/departures and guest service
• Build a cohesive, high-performing team through open communication and trust
• Create an inclusive environment prioritising wellbeing and culture
• Lead, coach and develop Front Office colleagues with regular feedback
• Manage work schedules and holiday planning to maintain coverage
• Provide warm, personalised luxury service, anticipating guest needs
• Maintain high standards of guest safety and operational accuracy with Opera, Harri, Alert65, Knowcross
• Collaborate with Housekeeping, Concierge, Guest Relations for seamless guest journey
• Monitor guest feedback and compliance training; identify improvements
• Lead by example with approachable management and service excellence

Connaissances

Leadership

Guest service

Communication

Coaching

Team building

Scheduling

Cross-departmental collaboration

Outils

Opera

Harri

Alert65

Knowcross

Description du poste

About The BoTree

At The BoTree, we believe luxury should feel purposeful. As part of the Curio Collection by Hilton, our hotel combines uncompromising standards with a conscious approach to hospitality, creating spaces where our team members, guests, community and planet can flourish.

We are looking for an inspiring Front Office Manager to lead our Front Office team. You will create a positive, supportive working environment where colleagues feel valued, connected and motivated to deliver exceptional, personalised guest service. Through strong leadership, genuine care for team wellbeing and a passion for luxury hospitality, you will bring The BoTree’s standards and values to life.

The Role

Key responsibilities include:

• Lead the day-to-day Front Office operation, ensuring seamless arrivals, departures and consistently exceptional guest service.
• Build a cohesive, high-performing team through open communication, collaboration, trust and shared accountability.
• Create a positive, inclusive working environment that prioritises team wellbeing, recognition and a healthy team culture.
• Lead, coach and develop Front Office colleagues, ensuring timely completion of progress reviews, with regular feedback and a focus on development.
• Manage schedules, and holiday planning to maintain appropriate cover, fair working practices and team wellbeing.
• Champion warm, intuitive and personalised luxury service, anticipating guest needs and resolving concerns with confidence and care.
• Maintain high standards of guest safety, operational accuracy and effective use of Opera, Harri, Alert65 and Knowcross.
• Work closely with Housekeeping, Concierge, Guest Relations and other departments to ensure excellent communication and a seamless guest journey.
• Monitor guest feedback and operational performance, ensuring completion of mandatory compliance training and identifying opportunities for improvement.
• Lead by example with a visible, approachable management style, fostering a culture of respect, accountability and service excellence.

About You

You will be an experienced Front Office leader from a luxury hotel environment, with a proven ability to unite teams, develop people and deliver outstanding guest experiences.

You will bring empathy, energy and sound judgement to the role, balancing high service standards and operational performance with genuine care for team wellbeing and a positive working environment.

You will share our passion for luxury hospitality and sustainability. This is a full-time, onsite role of 40 hours per week, with a flexible rota that includes weekends and Executive Manager shifts.

We're looking for someone with:

• Proven Front Office management experience within a luxury lifestyle hotel.
• Hilton brand experience within Front Office is desirable.
• Excellent leadership skills, with the ability to build team cohesion, trust and a positive working culture.
• A genuine commitment to team wellbeing, colleague engagement, coaching and development.
• An exceptional guest service mindset, with the confidence to handle complex guest situations.
• Strong communication, interpersonal and cross-departmental collaboration skills.
• Working knowledge of Opera, Harri, Alert65 and Knowcross, alongside strong Front Office operational and scheduling skills.
• A calm, organised and approachable leadership style, with a passion for luxury hospitality and sustainability.

What we offer

• Cycle to work scheme.
• Dedicated employee assistance programme through Health Assured.
• ‘Stream’ financial wellbeing programme.
• Complimentary overnight stay (including dinner and breakfast) at one of our hotels to celebrate your work anniversary.
• An extra day’s holiday on your birthday.
• Hilton Go Travel Programme for Team Members and Family and Friends.
• Recommend a friend bonus up to £750.
• 28 days holiday per year, including public and bank holidays, rising to 33 days with annual increments.
• 2 paid community days per year.
• Meals provided while on duty.

Join Us

At The BoTree, our values of Truth, Love and Compassion shape the way we work, support each other and welcome our guests. We are committed to creating a workplace where our team members feel respected, inspired and able to grow.

If you are ready to inspire a thriving Front Office team and create exceptional experiences for both colleagues and guests, we would love to hear from you.

Be part of something extraordinary. Be part of The BoTree