Floor Manager

Lavo at The BoTree; City of Westminster; On-site; GBP 32,000 - 44,000; Full time

Benefits offered by this job

Cycle to work scheme

Employee assistance programme

Meals provided on duty

Holiday increments

Birthday day off

Go Travel Programme

Refer a friend bonus

Paid community days

Job summary

The BoTree, home to LAVO Restaurant in London, is seeking a Floor Manager to lead daily floor operations, ensuring seamless service across dining periods. You will drive guest engagement and uphold the brand’s high standards while coordinating with the Restaurant Manager and kitchen team.

We’re looking for hands-on leaders who coach front-of-house colleagues, manage service flow, and adapt to peak periods with a calm, professional approach.

Qualifications

• Experience leading restaurant service in a high-quality, busy dining environment.
• Excellent communication, organisation and problem-solving skills.
• Ability to coach front-of-house teams and maintain high standards.

Responsibilities

• Lead and coordinate daily restaurant floor operations across all dining periods.
• Deliver attentive, personalised guest service aligned with LAVO and The BoTree standards.
• Create a welcoming atmosphere and build lasting relationships with guests.

Skills

Floor leadership

Guest engagement

Communication

Job description

About The BoTree

At The BoTree, we believe luxury should feel purposeful. As part of the Curio Collection by Hilton, our hotel combines uncompromising standards with a conscious approach to hospitality, creating spaces where our team members, guests, community and planet can flourish.

We are looking for a Floor Manager to join our LAVO Restaurant team. This role plays a key part in delivering exceptional dining experiences through personalised service, confident floor leadership and consistently high standards. Working closely with the Restaurant Manager, Kitchen Team and wider Food & Beverage team, you will help create a warm, engaging atmosphere and memorable experiences for every guest.

The Role

Key responsibilities include:

• Lead and coordinate daily restaurant floor operations, ensuring a seamless service across all dining periods.
• Deliver exceptional, attentive and personalised guest service in line with LAVO and The BoTree standards.
• Create a welcoming atmosphere and build lasting relationships with guests.
• Support the Restaurant Manager with briefing, coaching, motivating and developing the front-of-house team.
• Oversee service flow, table management and communication between the floor, bar and kitchen to ensure an outstanding dining experience.
• Monitor service quality, guest satisfaction and team performance, taking prompt action to resolve concerns.
• Support operational standards, reservations, stock control and efficient use of resources.
• Ensure compliance with food safety, allergen awareness, health and safety and relevant operational procedures.
• Foster a culture of teamwork, accountability and continuous improvement.

About You

• You will have experience leading restaurant service in a high-quality, busy dining environment.
• Warm, confident and hands-on, you lead by example, remain composed under pressure and take pride in developing others while delivering consistently high standards.

We're looking for someone with:

• Previous experience as a Floor Manager, Assistant Restaurant Manager or similar supervisory role in a quality restaurant environment.
• A genuine passion for hospitality, guest engagement and personalised service.
• Experience coaching front-of-house teams.
• Excellent communication, organisation and problem-solving skills.
• Confidence managing a busy restaurant floor and responding effectively to changing service demands.
• Sound understanding of food and beverage service, allergen awareness and operational standards.
• A positive, professional and collaborative approach.
• Flexibility to work on breakfast, evenings, weekends and peak service periods.

What We Offer

• Cycle to work scheme.
• Dedicated employee assistance programme through Health Assured.
• Stream financial wellbeing programme.
• Complimentary overnight stay (including dinner and breakfast) at one of our hotels to celebrate your work anniversary.
• An extra day’s holiday on your birthday.
• Hilton Go Travel Programme for Team Members and Family and Friends.
• Recommend a friend bonus up to £750.
• 28 days holiday per year, including public and bank holidays, rising to 33 days with annual increments.
• 2 paid community days per year.
• Meals provided while on duty.

Join Us

At The BoTree, our values of Truth, Love and Compassion shape the way we work, support each other and welcome our guests. We are committed to creating a workplace where our team members feel respected, inspired and able to grow.

If you are passionate about leading exceptional restaurant service, developing teams and creating memorable dining experiences at LAVO, we would love to hear from you.

Be part of something extraordinary. Be part of The BoTree.