Restaurant GM: Lead Guest Experience & Team Growth

Stanley House Hotel and Spa; Blackburn; On-site; GBP 42,000 - 64,000; Full time

Benefits offered by this job

Bed & Breakfast stays across leaf HOSP

50% food and beverage discount

Employee Assistance Programme and well

Hapi discounts platform

Long Service Recognition Awards

Recognition and rewards

Five additional days annual leave

Family-friendly benefits

Learning and development opportunities

Job summary

Stanley House Hotel & Spa is seeking an experienced Restaurant General Manager to lead our restaurant operations and guest experiences. You will drive performance, develop a high-performing team, and ensure exceptional service while maintaining profitability.

You will oversee daily operations, recruit and coach staff, and collaborate with kitchen and hotel teams to deliver a seamless dining experience for guests. Competitive salary and benefits accompany this leadership role.

Qualifications

• Experience leading a restaurant team in a hospitality setting.
• Excellent guest service and guest relation skills.
• Strong communication and leadership abilities.
• Proven track record of driving guest satisfaction and revenue.

Responsibilities

• Oversee day-to-day restaurant operations and service standards.
• Recruit, train and develop restaurant team members.
• Create a welcoming, engaging guest environment.
• Monitor guest feedback and service quality.
• Manage staffing, rotas and resources effectively.
• Drive revenue while maintaining excellent guest experiences.
• Support compliance with licensing, health and safety.

Skills

Restaurant management

Leadership

Guest experience

Communication

Commercial awareness

Team development

Problem solving

Tools

POS systems

Job description

Stanley House Hotel & Spa is seeking an experienced Restaurant General Manager to lead our restaurant operations and guest experiences. You will drive performance, develop a high-performing team, and ensure exceptional service while maintaining profitability.

You will oversee daily operations, recruit and coach staff, and collaborate with kitchen and hotel teams to deliver a seamless dining experience for guests. Competitive salary and benefits accompany this leadership role.