Restaurant General Manager - Pizza Hut

Glenshire; Glasgow; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dynamic Restaurant General Manager to lead operations at their Pizza Hut locations. This role involves managing both front and back of house operations, ensuring compliance with safety and sanitation standards, and maintaining high customer satisfaction. The ideal candidate will have a strong background in the food service industry, with proven leadership skills and a passion for delivering exceptional service. Join a company that values growth, inclusivity, and customer engagement, and take your career to the next level in a supportive and thriving environment.

Qualifications

• 3+ years of experience in food retail or service industry at a management level.
• Proven track record of achieving KPIs and managing profit responsibilities.

Responsibilities

• Oversee daily operations to ensure excellent service and operational efficiency.
• Lead the restaurant management team, focusing on training and performance management.
• Maintain financial health by achieving food cost and labor targets.

Skills

Leadership

Customer Service

Financial Management

Communication Skills

Problem Solving

Education

Certification in Leading a Restaurant

Job description

Restaurant General Manager - Pizza Hut at Glenshire Group

About Glenshire Group

Glenshire Group is a Scottish family-owned conglomerate based in Fife. Established in 2020, the Group consolidates various business interests across sectors including Retail (Greens Retail), Hospitality, Property, Cleaning Hygiene & Business Supplies (Glenshire Brands), Online and Frozen Drinks (Skwishee). We are currently recruiting a Restaurant General Manager as we expand our Pizza Hut portfolio.

Reports To: Principal Operator/Area Manager

Position Overview

Lead the restaurant management team and staff, overseeing daily operations to ensure excellent service and operational efficiency, maintaining high customer satisfaction and team performance.

Functional Responsibilities:

1. Manage all Front of House (FOH) and Back of House (BOH) operations and equipment maintenance.
2. Ensure compliance with safety, sanitation, and security standards; develop action plans for improvements.
3. Maintain the financial health of the restaurant by achieving food cost and labor targets.
4. Manage P&L statements in accordance with financial controls and security standards.
5. Adapt quickly to changing market trends and environmental conditions; modify store plans to meet business objectives.

Leadership Responsibilities:

1. Lead with a growth mindset, exemplifying Smart, Heart, and Courage values.
2. Set high standards for self and team.
3. Recruit, hire, and plan bench strength for the restaurant team.
4. Implement training programs for staff and management to meet standards, maximize performance, and support career development.
5. Oversee training, development, and performance management of the restaurant team.
6. Build and lead the management team, reporting on performance and activities.

Culture Responsibilities:

1. Create a positive and inclusive culture aligned with Yum! values.
2. Foster a culture of recognition.
3. Engage with customers to build strong relationships.
4. Maintain a helpful, upbeat, and friendly attitude with staff and customers.
5. Resolve customer feedback and complaints to ensure a positive experience.

Educational & Experience Requirements:

1. Minimum 3 years of multi-outlet food retail or service industry experience at a supervisory or management level.
2. Proven track record of achieving KPIs with primary profit responsibility.
3. Certification in Leading a Restaurant (LAR).
4. Clear ITC check.
5. Ability to relocate between restaurants as required by Pizza Hut.
6. Strong communication skills, both written and verbal.