Restaurant General Manager - Pizza Hut

Glenshire Group; Musselburgh; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dynamic Restaurant General Manager to lead operations at a new Pizza Hut location. This role involves overseeing daily restaurant activities, managing a dedicated team, and ensuring exceptional customer service. The ideal candidate will have a strong background in the food service industry, with proven experience in financial management and team leadership. Join a supportive environment that values positivity and inclusivity, where your contributions will directly impact the success of the restaurant and the satisfaction of its customers. If you are passionate about the food industry and ready to take on a leadership role, this opportunity is for you.

Qualifications

• 3+ years of experience in multi-outlet food retail or service industry.
• Strong financial management skills with P&L responsibility.

Responsibilities

• Lead daily operations and manage FOH and BOH teams.
• Ensure safety and sanitation standards are met.
• Recruit, train, and develop restaurant team members.

Skills

Team Leadership

Financial Management

Customer Service

Operational Management

Communication Skills

Education

Certification in Leading a Restaurant (LAR)

3 years of supervisory/management experience

Job description

Restaurant General Manager - Pizza Hut at Glenshire Group

About Glenshire Group

Glenshire Group is a Scottish family-owned conglomerate based in Fife. The Group was established in 2020 to consolidate various existing business interests spanning multiple sectors including Retail (Greens Retail), Hospitality, Property, Cleaning Hygiene & Business Supplies (Glenshire Brands), Online and Frozen Drinks (Skwishee). We are currently recruiting for a Restaurant General Manager as we add Pizza Hut to our Business portfolio.

Reports To: Principal Operator/Area Manager

Position Overview: Leading the restaurant management team and team members, you will direct the daily operations of an entire restaurant. Using business expertise and management skills, you will keep both your team and your customers happy.

Functional Responsibilities:

1. Manage all FOH and BOH operations and equipment maintenance.
2. Ensure adherence to all safety, sanitation, and security standards and create action plans for improvement as needed.
3. Maintain the financial well-being of the operation by meeting food cost and labour goals.
4. Manage P&L statements following all financial control/security standards.
5. Adapt quickly to changing trends, market, and environmental conditions and modify store plans to meet business targets.

Leadership Responsibilities:

1. Lead with a Growth Mindset and model Smart, Heart, and Courage.
2. Set high standards for self and others.
3. Responsible for recruiting, hiring, and bench planning.
4. Implement restaurant training programs for team members and management to meet standards, maximize performance, and support career growth.
5. Oversee training, development, and performance management of the restaurant team.
6. Build and lead the store management team and report on performance and activities.

Culture Responsibilities:

1. Create a culture of positivity and inclusivity aligned with Yum!’s values.
2. Foster a culture of recognition.
3. Build strong customer relations by engaging with all customers.
4. Demonstrate self-responsibility, helpfulness, and a positive attitude at all times with team and customers.
5. Ensure a positive customer experience by addressing feedback and resolving complaints.

Educational & Experience Requirements:

1. At least 3 years of multi-outlet food retail or service industry experience at a supervisory/management level.
2. Proven track record of meeting KPIs with primary profit responsibility.
3. Certification in Leading a Restaurant (LAR).
4. Clear ITC check.
5. Ability to move between restaurants as required by Pizza Hut.
6. Strong written and verbal communication skills.