Restaurant General Manager - Pizza Hut

Glenshire; Greenock; On-site; GBP 30,000 - 50,000; Full time

Job summary

Join an innovative family-owned conglomerate as a Restaurant General Manager for Pizza Hut. This role focuses on leading the restaurant management team, ensuring smooth daily operations, and achieving financial goals. With a commitment to customer satisfaction and a positive culture, you will foster strong relationships with both staff and customers. This dynamic position offers the opportunity to make a significant impact within a growing brand while developing your management skills and career in a supportive environment. If you're ready to lead with passion and drive, this is the perfect opportunity for you.

Qualifications

• 3+ years of management experience in food retail or service industry.
• Proven track record with KPIs and profit responsibility.

Responsibilities

• Oversee daily operations ensuring customer satisfaction.
• Manage P&L statements and achieve food cost and labor goals.

Skills

Management Skills

Financial Management

Communication Skills

Customer Engagement

Education

Certification in Leading a Restaurant (LAR)

3+ years of supervisory experience

Job description

Restaurant General Manager - Pizza Hut at Glenshire Group

About Glenshire Group

Glenshire Group is a Scottish family-owned conglomerate based in Fife. Established in 2020, it consolidates various business interests across sectors including Retail (Greens Retail), Hospitality, Property, Cleaning Hygiene & Business Supplies (Glenshire Brands), Online and Frozen Drinks (Skwishee). We are currently recruiting a Restaurant General Manager as we add Pizza Hut to our portfolio.

Reports To: Principal Operator/Area Manager

Position Overview

Lead the restaurant management team and staff, overseeing daily operations to ensure customer satisfaction and efficient service using your business expertise and management skills.

Functional Responsibilities:

1. Manage all front-of-house (FOH) and back-of-house (BOH) operations and equipment maintenance.
2. Ensure compliance with safety, sanitation, and security standards, developing action plans for improvements.
3. Maintain financial health by achieving food cost and labor goals.
4. Manage P&L statements in accordance with financial control standards.
5. Adapt quickly to market trends and environmental changes, modifying store plans to meet business targets.

Leadership Responsibilities:

1. Lead with a growth mindset, exemplifying qualities of smartness, heart, and courage.
2. Set high standards for self and team.
3. Recruit, hire, and plan bench strength.
4. Implement training programs to meet standards, maximize performance, and support career development.
5. Oversee training, development, and performance management of team members.
6. Build and lead the management team, reporting on performance and activities.

Culture Responsibilities:

1. Create a culture of positivity and inclusivity aligned with Yum!’s values.
2. Foster a culture of recognition.
3. Engage with customers to build strong relationships.
4. Maintain a helpful, upbeat, and friendly attitude with staff and customers.
5. Gather and act on customer feedback to resolve complaints and enhance experience.

Educational & Experience Requirements:

1. At least 3 years of supervisory or management experience in multi-outlet food retail or service industry.
2. Proven track record with KPIs and primary profit responsibility.
3. Certification in Leading a Restaurant (LAR).
4. Clear ITC check.
5. Willingness to move between restaurants as needed.
6. Strong communication skills, both written and verbal.